Would give minus stars if possible Would give minus stars if possible, worst customer service experience ever, sent me the wrong order, returns policy terrible, by the time I had jumped through their hoops and returned the wrong order the clothes I wanted were no longer available... Avoid

Still waiting for my refund 3 weeks… Still waiting for my refund 3 weeks later, the tracking says collected but it hasn't yet been delviered back to Mango. I have no way of contacting them, chatbot is useless and all my calls have been dropped.

Customer service needs major improvement Had my first experience shopping from Mango. Their products seem good but the customer service is horrible. The return takes real long so the refund takes even longer. Talking to the customer service was anything but a good experience. I understand diversity n inclusion, I probably have an accent myself but one can have an accent n still be trained to be polite. It would be real helpful if these companies trained people in customer service before just hiring them. I am sick of rude individuals working in the customer service field, they don’t seem to understand that they have a job because of us consumers so if u don’t like helping people and have no patience then maybe find a different job.

cancelled order without informing me I made an order at Mango and requested my delivery to be done at the local ParcelShop. The delivery was delayed several days and at some point I received an email saying that they apologise for the delay. After this I checked on my Mango account and I saw that the order was cancelled without letting me know.

Clothing is of very poor quality and customer service is very poor I bought a pair of linen pants on April 23 2024 at Mango, Yorkdale shopping mall. I wore them the next day and within 2 hours of wearing them, the fabric in the seat had stretched as well as in the crotch and the knees. These pants looks so bad and i will never wear them again. I tried calling the store several times and left 2 messages. I have not heard back from them to date. I actually went in to the store at square one (since this one is closer to me) but the manager would not assist as I did it have my original receipt, even though I had proof I had purchased them on my visa. I would never recommend Mango to anyone due to the poor customer service and quality of the clothing