Awful online customer service. Awful customer service.. Bought an item online, after 2 weeks it had not been dispatched.. contacted them and was told its on out way and given a trace code, and told will be with me in 3 days. A week later, still nothing, again lots of excuses. Tried to call, no luck. explained this is a gift, and i don't mind waiting if i know it will come.. told oh yes its on its way.. then refund out of the blue, sorry we don't have the item in stock.. and now they do not care about reaching a conclusion of there mistakes.

Mango cancelled my online order Cancelled my online order stating items were not available. And yet they are still available to purchase from the website. Bizarre.

Terribile servive in Eindhoven. Terribile servive in Eindhoven. I retutned a pair of earrings after 1 day , paid 22.99€ and never worn because they were unglued. The woman at till, English speaker, complained a lot, pretending that was my fault and after that she processed my right to return them, without even say a word, not even good buy. Maybe isthe case to look for a job in which you dont have contact with customers.

Bad quality not fit for purpose I have bought things from their high street shops which I have been happy with (hence 2 instead of 1 star!) so I was very disappointed after buying 2 pairs of trousers which both turned out to be awful. One which I could put down to preference (horrible material that just hangs extremely badly and impossible to iron) but the other when as soon as I washed them (in 30c normal wash) ended up with the colour fading in various places so ended up all patchy and unwearable. Unfortunately this happened after the 30 day return window so nothing I could do. I wanted to review the products to warn others but unusually you can't seem to do that so thought the next best thing was putting something here! I would add that although these were in the sale, they were both originally in the region of £50-£60 each so would expect better!

Listen to the reviews on here and stay… Listen to the reviews on here and stay away from this site whatsoever and do not order! I placed an order on April 4th and since then there haven’t been any tracking updates, literally none. Shipping is sooooo slow.