Returned online purchase Online purchase that was returned. Return was processed, the courier picked up the package, but I haven't received any tracking number. The return was made from Romania to Spain! Shouldn't be considered a location in Romania for the return?! I have to wait for the refund 1 month, at least! Worst experience of online purchase!

No delivery, no information As always wishing I checked here before ordering. My order has been on its way for days. Mango direct me to Evri and Evri tell me its 'on its way'. Mango customer service gave me back the same tracking information I gave them in my initial enquiry - so unhelpful! I wonder if it will ever arrive.

Returns are awful since they started… Returns are awful since they started using Rebound. Just let the customer print their own return label or enclose a preprinted one, preferably UPS or Fedex not USPS. Why make people queue at the post office just to print a label, not to mention the fact that many people say the QR Code does not work or the post office charges when it's supposed to be free.

Customer service needs major improvement Had my first experience shopping from Mango. Their products seem good but the customer service is horrible. The return takes real long so the refund takes even longer. Talking to the customer service was anything but a good experience. I understand diversity n inclusion, I probably have an accent myself but one can have an accent n still be trained to be polite. It would be real helpful if these companies trained people in customer service before just hiring them. I am sick of rude individuals working in the customer service field, they don’t seem to understand that they have a job because of us consumers so if u don’t like helping people and have no patience then maybe find a different job.

Still waiting I ordered from mango for the first time on Monday the 4th of march hoping the jeans I wanted would arrive by the Thursday to wear on a weekend trip. Unfortunately I didn't even get a shipping notification until the Friday. As I was away for the weekend I immediately used the Evri tracking link to deliver to a parcelshop location rather than mt flat. After a few days I got an email saying there had been an issue and my order would be delayed. It has been several days with no update. It's been 2 weeks since I've placed my order and I have no idea if or when it will arrive. I wish I'd read these reviews before ordering. Never again.