CANNOT PLACE ORDER After finally deciding what I wanted to buy, I went to checkout and tried placing the order AT LEAST 20 TIMES but it doesn’t work… just keeps rerouting to homepage. How are they supposed to make money when preventing potential customers from placing orders??? WORST WEBSITE EVER!

Bad quality not fit for purpose I have bought things from their high street shops which I have been happy with (hence 2 instead of 1 star!) so I was very disappointed after buying 2 pairs of trousers which both turned out to be awful. One which I could put down to preference (horrible material that just hangs extremely badly and impossible to iron) but the other when as soon as I washed them (in 30c normal wash) ended up with the colour fading in various places so ended up all patchy and unwearable. Unfortunately this happened after the 30 day return window so nothing I could do. I wanted to review the products to warn others but unusually you can't seem to do that so thought the next best thing was putting something here! I would add that although these were in the sale, they were both originally in the region of £50-£60 each so would expect better!

Listen to the reviews on here and stay… Listen to the reviews on here and stay away from this site whatsoever and do not order! I placed an order on April 4th and since then there haven’t been any tracking updates, literally none. Shipping is sooooo slow.

Awful online customer service. Awful customer service.. Bought an item online, after 2 weeks it had not been dispatched.. contacted them and was told its on out way and given a trace code, and told will be with me in 3 days. A week later, still nothing, again lots of excuses. Tried to call, no luck. explained this is a gift, and i don't mind waiting if i know it will come.. told oh yes its on its way.. then refund out of the blue, sorry we don't have the item in stock.. and now they do not care about reaching a conclusion of there mistakes.

Returns are awful since they started… Returns are awful since they started using Rebound. Just let the customer print their own return label or enclose a preprinted one, preferably UPS or Fedex not USPS. Why make people queue at the post office just to print a label, not to mention the fact that many people say the QR Code does not work or the post office charges when it's supposed to be free.