Bad quality not fit for purpose I have bought things from their high street shops which I have been happy with (hence 2 instead of 1 star!) so I was very disappointed after buying 2 pairs of trousers which both turned out to be awful. One which I could put down to preference (horrible material that just hangs extremely badly and impossible to iron) but the other when as soon as I washed them (in 30c normal wash) ended up with the colour fading in various places so ended up all patchy and unwearable. Unfortunately this happened after the 30 day return window so nothing I could do. I wanted to review the products to warn others but unusually you can't seem to do that so thought the next best thing was putting something here! I would add that although these were in the sale, they were both originally in the region of £50-£60 each so would expect better!

Returns are awful since they started… Returns are awful since they started using Rebound. Just let the customer print their own return label or enclose a preprinted one, preferably UPS or Fedex not USPS. Why make people queue at the post office just to print a label, not to mention the fact that many people say the QR Code does not work or the post office charges when it's supposed to be free.

Returned online purchase Online purchase that was returned. Return was processed, the courier picked up the package, but I haven't received any tracking number. The return was made from Romania to Spain! Shouldn't be considered a location in Romania for the return?! I have to wait for the refund 1 month, at least! Worst experience of online purchase!

cancelled order without informing me I made an order at Mango and requested my delivery to be done at the local ParcelShop. The delivery was delayed several days and at some point I received an email saying that they apologise for the delay. After this I checked on my Mango account and I saw that the order was cancelled without letting me know.

Mango cancelled my online order Cancelled my online order stating items were not available. And yet they are still available to purchase from the website. Bizarre.