Poor products & worse service Poor products & worse service - wish I'd read the reviews before ordering. Bought 3 items and paid really high shipping. 1 of the items was defective. I ended up returning all 3. Even though they cover return shipping on defective items, they still made me pay for return shipping "because the other 2 items are fine." Haha what? They would've had to cover the return shipping anyway, but they clearly don't care about how they treat customers. Plus their products are frumpy, high priced, low quality. Never again.

Chadwicks Customers Beware of Thank You Award Notice I have been a customer of Chadwicks for at least 8 years. I recently recieved a Thank You Award Notice form a "Preferred Partner of Chadwicks" misleading me to think that I could select 194.00 worth of free gifts. All it required was my signature and the selected gift items. Guess what Chadwicks gave my personal Visa debit card number used for my most recent order to this company that has now charged my account for $160.00! Thanks for the appreciation

What happened? I used to shop by catalog at Chadwicks and thought I would revisit the site after all these years. I thought they would still be fashionable and up to date and how mistaken I was! I am so disappointed, Montgomery Wards in the 80's had more up-to-date fashions. If it ain't broke, don't fix it. Please consider a better fashion buyer!

Decent producs; POOR COMMUNICATION! In what universe does Chadwick's think it should not notify a customer that a pair of wool pants ordered in February is back ordered until August?! If you try to do the email "contact us", you MUST use one of their questions, and the back order question just takes you back to your order confirmation. I had to call, which is how I found out about the August date. No apology; no question abut whether I would like to cancel the order. Not even any surprise that the back order was so far back.

I received my usual catalog and… I received my usual catalog and immediately placed an order. I had to make some concessions due to size and color availability but I thought maybe COVID was causing more online activity than usual. I was a little taken aback by price increases and special COVID fees but I was ordering for Christmas so OK. Received an email acknowledgment right away and 15 days later, far too late to make other arrangements, I get a letter (that’s right, a snail mail letter) saying all six items I ordered were “no longer available”!?!? Take this to the bank I’ve placed my last “Chaddicks” order.