This company doesn't honor their… This company doesn't honor their merchandise credit even when it states: Has NO expiration date. Can be used on ANY future purchase. NOT TRUE! Customer Service is terrible. Will route you to customer service repeatedly as if you are being sent to someone who can help, then play dumb as if they do not know what they are doing. SAVE TIME, $$$, AND AGGRAVATION SHOP ELSEWHERE!!!!!!

Chadwicks refund wasn't even the total of merchandise ordered I placed an order with Chadwicks. When I received the order I requested an exchange for a different size. I never heard back over a month. Called them and was told I'd received a refund instead. Just found out that the refund doesn't even cover the cost of the merchandise. I received $7.00 less than the merchandise cost. All total, (taxes, shipping and handling, plus the extra $7.00 they didn't refund) I lost almost $20.00. I don't have the product and I'm out $20.00. Very poor customer service. I'll never order from Chadwicks or any of their affiliated companies again.

Unfortunately Chadawicks of Boston Unfortunately Chadawicks of Boston, is part of a group of thieves, that include Travel Smith, Chasing Fireflies, Metro Style and Territory Ahead, they and the group Black Stone took us all, the received merchandise solid it a sent the money back to Hong Kong, used lawyers to shield them, and stole everything, protected by law., How is this possible? big business taking everything. Think about this next time, the reality is that big corporation don't care about you or me, they only care about your money, and what we think about them, you may think I am just making this up, but I have proof of their theft.

I received my usual catalog and… I received my usual catalog and immediately placed an order. I had to make some concessions due to size and color availability but I thought maybe COVID was causing more online activity than usual. I was a little taken aback by price increases and special COVID fees but I was ordering for Christmas so OK. Received an email acknowledgment right away and 15 days later, far too late to make other arrangements, I get a letter (that’s right, a snail mail letter) saying all six items I ordered were “no longer available”!?!? Take this to the bank I’ve placed my last “Chaddicks” order.

Big change & not for the better Not sure what happened to Chadwicks but it has fallen off the cliff to terribleness. I used to order dress pants and blazers, and they were fine. Shipping took forever, but now, suddenly they have stopped selling women's sizes. They can stop wasting paper with the catalog, too. Very disappointed.