Big change & not for the better Not sure what happened to Chadwicks but it has fallen off the cliff to terribleness. I used to order dress pants and blazers, and they were fine. Shipping took forever, but now, suddenly they have stopped selling women's sizes. They can stop wasting paper with the catalog, too. Very disappointed.

Poor products & worse service Poor products & worse service - wish I'd read the reviews before ordering. Bought 3 items and paid really high shipping. 1 of the items was defective. I ended up returning all 3. Even though they cover return shipping on defective items, they still made me pay for return shipping "because the other 2 items are fine." Haha what? They would've had to cover the return shipping anyway, but they clearly don't care about how they treat customers. Plus their products are frumpy, high priced, low quality. Never again.

Wish there was a way to post a comment… Wish there was a way to post a comment without having to give even 1 star!!! Chadwicks epitomizes the worst in false advertising!!! First, how they offer a 15% off on your initial purchase. Nope!!! They don't even honor that if it is a sale item. Every single coupon is a joke!!! In this day of high competition in the internet shopping world, I wonder how ANYONE would ever want to shop Chadwicks. Shame on you for extremely poor customer service.

Customer service stinks! If you order from them, you'd better be sure you know what you're getting because the return policy is awful so you're just plain out of luck if you get something and find it has an odd fit like I did. (Almost to the point of defective but that didn't matter to them). I'm used to Lands End who has the most liberal return policy I've ever seen. Their policy is simply "Guaranteed, Period". Going from Lands End to this lousy service is a huge mistake!!

Decent producs; POOR COMMUNICATION! In what universe does Chadwick's think it should not notify a customer that a pair of wool pants ordered in February is back ordered until August?! If you try to do the email "contact us", you MUST use one of their questions, and the back order question just takes you back to your order confirmation. I had to call, which is how I found out about the August date. No apology; no question abut whether I would like to cancel the order. Not even any surprise that the back order was so far back.