Customer service stinks! If you order from them, you'd better be sure you know what you're getting because the return policy is awful so you're just plain out of luck if you get something and find it has an odd fit like I did. (Almost to the point of defective but that didn't matter to them). I'm used to Lands End who has the most liberal return policy I've ever seen. Their policy is simply "Guaranteed, Period". Going from Lands End to this lousy service is a huge mistake!!

No email confirmation of my phone order… No email confirmation of my phone order over 1 week ago. A month ago I received their most recent catalog, tried to order online, got “ the website is being improved” message. I then called the number on the site to phone in my order. The sales person took my order, payment & signed me up for the “VIP” program. No email confirmation. I think I got scammed. Do not do business with this company!!

Wish there was a way to post a comment… Wish there was a way to post a comment without having to give even 1 star!!! Chadwicks epitomizes the worst in false advertising!!! First, how they offer a 15% off on your initial purchase. Nope!!! They don't even honor that if it is a sale item. Every single coupon is a joke!!! In this day of high competition in the internet shopping world, I wonder how ANYONE would ever want to shop Chadwicks. Shame on you for extremely poor customer service.

Decent producs; POOR COMMUNICATION! In what universe does Chadwick's think it should not notify a customer that a pair of wool pants ordered in February is back ordered until August?! If you try to do the email "contact us", you MUST use one of their questions, and the back order question just takes you back to your order confirmation. I had to call, which is how I found out about the August date. No apology; no question abut whether I would like to cancel the order. Not even any surprise that the back order was so far back.

Customers Beware Two Chadwicks representatives lied to me about my shipping refund that supposed to have been processed. Also the top I ordered was not the same color as shown on the site, false advertising. Talked to a representative on 04-30-24, she said it would cost 10.19 to return. The top cost 18+, I don't see how this company will grow with all the bad reviews.