Decent producs; POOR COMMUNICATION! In what universe does Chadwick's think it should not notify a customer that a pair of wool pants ordered in February is back ordered until August?! If you try to do the email "contact us", you MUST use one of their questions, and the back order question just takes you back to your order confirmation. I had to call, which is how I found out about the August date. No apology; no question abut whether I would like to cancel the order. Not even any surprise that the back order was so far back.

Customers Beware Two Chadwicks representatives lied to me about my shipping refund that supposed to have been processed. Also the top I ordered was not the same color as shown on the site, false advertising. Talked to a representative on 04-30-24, she said it would cost 10.19 to return. The top cost 18+, I don't see how this company will grow with all the bad reviews.

What happened? I used to shop by catalog at Chadwicks and thought I would revisit the site after all these years. I thought they would still be fashionable and up to date and how mistaken I was! I am so disappointed, Montgomery Wards in the 80's had more up-to-date fashions. If it ain't broke, don't fix it. Please consider a better fashion buyer!

Chadwicks refund wasn't even the total of merchandise ordered I placed an order with Chadwicks. When I received the order I requested an exchange for a different size. I never heard back over a month. Called them and was told I'd received a refund instead. Just found out that the refund doesn't even cover the cost of the merchandise. I received $7.00 less than the merchandise cost. All total, (taxes, shipping and handling, plus the extra $7.00 they didn't refund) I lost almost $20.00. I don't have the product and I'm out $20.00. Very poor customer service. I'll never order from Chadwicks or any of their affiliated companies again.

Customer service stinks! If you order from them, you'd better be sure you know what you're getting because the return policy is awful so you're just plain out of luck if you get something and find it has an odd fit like I did. (Almost to the point of defective but that didn't matter to them). I'm used to Lands End who has the most liberal return policy I've ever seen. Their policy is simply "Guaranteed, Period". Going from Lands End to this lousy service is a huge mistake!!