Appaling customer service Appaling customer service. Ordered a necklace, and got different style earrings instead. When complained, got told I need to send them back and wait 14 days for a refund. No attempt to rectify the situation or offer to send a replacement. Won't use again.

Skagen watch in for repair 3 times in 5 years… Skagen watch in for repair 3 times in 5 years. Replaced movement but movement failed again within 15 months of repair. Skagen's representative said that watch would be repaired free of charge or a replacement watch provided. This offer was rescinded after the watch was sent in for repair. They justified non repair on the basis that more than 6 months had lapsed since the previous repair. Can only strongly advise anyone looking to purchase Skagen to look elsewhere.

Watch not working - Poor comms. The watch arrived and it was not working. I contacted Skagen on 19 Oct 23. They told me to purchase a new battery and provide proof of purchase and they would reimburse me. After providing these details and following up on several occasions, I have still not been reimbursed for this amount. Communication with them has stagnated.

Avoid skagen/Fossil Bought a watch from Skagen website. Order id: SKGB00132906 sent me a used or probably a display item from Fossil. No Plastic packaging, clearly from watch strap you can tell it's been used. Now extra hassel of returning this item. Pathetic service!! What a taste of time and energy. Please avoid!

Poor Customer ‘Service’ During a recent trip abroad, my 5 year old Skagen Connect watch failed to sync with my iPhone, despite my repeatedly refreshing the App that I had on the phone. The watch was therefore useless. On my return, I have contacted Customer ‘Service’ UK three times. Each time they said a link would be emailed to me to enable a fresh syncing. Nothing has yet happened. I have two other simple Skagen watches which are stylish and reliable. If you require Customer ‘Service’ for anything more sophisticated, it may not be forthcoming.