Terrible - Unpaid Refund!!! Terrible customer services goods returned and received by Skagen/Fossil in uk been chasing refund for 20 days. Just received excuses. Had to raise credit card dispute and report to trading standards for non payment. Do not buy from them

Be wary before placing an order Skagen are advertising items for sale that they are not always able to deliver. They admit that they are unable to track stock between warehouse and retail. They give no apology for this neither do they advise customers of this before they place orders. This results in customer frustrations that are seen on review websites. None that I have read are overstated. I wish I had read them first. Clearly a company suffering from underinvestment especially in customer service as it does not exist.

Skagen watches are fake. I bought a Skagen watch at Phenix Jewellery in Perth sometime around June 2017 at a special price of about $200. Approximately six months later, the watch stopped and I had to return it for repair. This has happened three more times including in the past five months. I am tossing the item into a bin. It is disappointing that such a seemingly beautiful watch is effectively dysfunctional. Thank God I have kept my Lorus watch bought for me by my ex wife back in 2007 for under $100 New Zealand. I have only ever changed its batteries and never had it repaired, even as I have swam with it in the ocean countless times. Skagen watches are deceptive. They are not worth their looks. It is all fake and heartaches. Stay way away from them.

Declining quality of Skagen watches My view is that the quality of Skagen watches has declined considerably. The Skagen watch purchased as a present for me by my partner three years ago was less than 18 months old when the internal parts had to be replaced. Two years later, the internal parts would have to be replaced again (the second hand keeps sticking). She and I won't be buying any more Skagen watches. My other Skagen watch is more than 12 years old and is still working satisfactorily.

Skagen watch in for repair 3 times in 5 years… Skagen watch in for repair 3 times in 5 years. Replaced movement but movement failed again within 15 months of repair. Skagen's representative said that watch would be repaired free of charge or a replacement watch provided. This offer was rescinded after the watch was sent in for repair. They justified non repair on the basis that more than 6 months had lapsed since the previous repair. Can only strongly advise anyone looking to purchase Skagen to look elsewhere.