Bought the watch not cheap titanium… Bought the watch not cheap titanium type. Within an hour the glass was broken. Sent for repair. Came back , 3 month later. Put the watch on . Within 1 day glass broken again. I never broke a watch glass before in 65 years. Next stop ? In the rubbish bin. NEVER AGAIN Skagen

Battery failed in 2 months - expensive convoluted returns process Bought Melbye Titanium in which the battery failed within a couple of months. Fossil Group have committed to change this for free [tbc], but the convolution of the process and the cost of posting and insurance etc is simply unacceptable for something that could easily be fixed in any of their numerous bricks and mortar stores OR a free returns Amazon style service. Its just poor. Wouldnt buy direct from them again. Simply not worth it.

Skagen watch in for repair 3 times in 5 years… Skagen watch in for repair 3 times in 5 years. Replaced movement but movement failed again within 15 months of repair. Skagen's representative said that watch would be repaired free of charge or a replacement watch provided. This offer was rescinded after the watch was sent in for repair. They justified non repair on the basis that more than 6 months had lapsed since the previous repair. Can only strongly advise anyone looking to purchase Skagen to look elsewhere.

Poor Customer ‘Service’ During a recent trip abroad, my 5 year old Skagen Connect watch failed to sync with my iPhone, despite my repeatedly refreshing the App that I had on the phone. The watch was therefore useless. On my return, I have contacted Customer ‘Service’ UK three times. Each time they said a link would be emailed to me to enable a fresh syncing. Nothing has yet happened. I have two other simple Skagen watches which are stylish and reliable. If you require Customer ‘Service’ for anything more sophisticated, it may not be forthcoming.

Avoid skagen/Fossil Bought a watch from Skagen website. Order id: SKGB00132906 sent me a used or probably a display item from Fossil. No Plastic packaging, clearly from watch strap you can tell it's been used. Now extra hassel of returning this item. Pathetic service!! What a taste of time and energy. Please avoid!