Be wary before placing an order Skagen are advertising items for sale that they are not always able to deliver. They admit that they are unable to track stock between warehouse and retail. They give no apology for this neither do they advise customers of this before they place orders. This results in customer frustrations that are seen on review websites. None that I have read are overstated. I wish I had read them first. Clearly a company suffering from underinvestment especially in customer service as it does not exist.

Appaling customer service Appaling customer service. Ordered a necklace, and got different style earrings instead. When complained, got told I need to send them back and wait 14 days for a refund. No attempt to rectify the situation or offer to send a replacement. Won't use again.

Declining quality of Skagen watches My view is that the quality of Skagen watches has declined considerably. The Skagen watch purchased as a present for me by my partner three years ago was less than 18 months old when the internal parts had to be replaced. Two years later, the internal parts would have to be replaced again (the second hand keeps sticking). She and I won't be buying any more Skagen watches. My other Skagen watch is more than 12 years old and is still working satisfactorily.

Terrible - Unpaid Refund!!! Terrible customer services goods returned and received by Skagen/Fossil in uk been chasing refund for 20 days. Just received excuses. Had to raise credit card dispute and report to trading standards for non payment. Do not buy from them

Felt I had to write this after reading… Felt I had to write this after reading so many bad reviews. Unfortunately, I only read them after I had placed my order, so then thought either I would never receive the goods or they would be very poor quality. To my surprise, neither is true! Within 4 days I have received two pairs of lovely earrings, packaged beautifully in tissue, plastic sealed bag, linen gift bag and white gift box. Delighted my fears were unfounded - sorry for those who didn't have such a great experience.