Alltrue lives up to their name Alltrue lives up to their name. They have been very open and honest with the recent acquisition. Their products are thoughtfully picked and ethically sourced. Things happen, and when I received a defective product and reached out via email, I received a very prompt response with a fair solution. Alltrue is a great value for the full size products received. My daughter and I always look forward to opening the quarterly shipments.

Part 2: The new owners stole from previous customers! They will steal from you too! DO NOT TRUST THEM! Part 2. Since I can't comment back on my original review after the company responded, I will leave another review. After my first review the company basically gave me the same "copy and paste" response they give everyone. They stole money from us and then they tell us to pursue a chargeback though our banks. But they are fully aware that we only have roughly 60 days to do that and that the deadline is well past. Then they tell us we can also "pursue a claim as a creditor in the ABC". I have done this, but never got a response. My next step is to report them to the Federal Trade Commission, the Consumer Protection Division of my State Attorney General, and anywhere else I can report fraud.

Alltrue is a Keeper I joined the subscription when it was CauseBox, so I have been with this company through some changes (including some tough times). All in all, I find Alltrue to be a really solid subscription box company. The value for the money is incredible. I like that it is just 4 times a year/seasonal. I appreciate their mission of sustainability and supporting small businesses/artisans. The only reason I gave them 4 stars instead of 5 is because, having been with them for a while now, the inventory feels a little "stale". I look forward to seeing more new items as choices for the subscription box.

I paid for a yearly subscription for I paid for a yearly subscription for these boxes and was enjoying the products. Then I got an email that they sold the business and my subscription is no longer valid, but asked if I’d like to sign up for ANOTHER YEAR!?!? Hahaha man this is horrible customer service and I do not trust them in anyway

Definitely Recommend The products are beautiful and the boxes are always full of wonderful surprises. If you don't want to be surprised, you can always go online and choose what you want. Anytime I've had an issue with a delivery, customer service has been amazing! I recently did not receive a box, and they shipped out another one free of charge the same day I contacted them!