Lost but not forgotten My package was to be delivered last week. Somehow, it ended up in Florida ( I live in Kentucky ). It had to be re-directed back to Indianapolis and I am still awaiting delivery. Now, I realize this is not inscentswsterfall.com’s fault. They prepped and shipped it on time. They took my concern and listened and were very professional in a reply. It felt great feeling as though my voice was heard! This was a great customer service experience!

Big disappointment! The quality of the ceramic is terrible! Lots of bad areas, missed coloring and jagged edges in the ceramic, (looks cheap), is not as the photo. The different scent cones are not individually packed, the cones come all together in the same bag mixing and killing the individual scents (all cones are JUST SMOKEY smelling incense ). Bummed with spending my money on this product. Nothing relaxing about it! Just a smoke filled room and the irritation that the description of this product is NOT WHAT THEY SAY! DO NOT ORDER THIS PIECE OF JUNK! Not even a smooth smoke flow downward to represent the effect of a waterfall, it falls terribly short. What a disappointment ! Junk, junk, junk!

DO NOT ORDER FROM INSCENTS WATERFALL DO NOT ORDER FROM INSCENTS WATERFALL! I ordered several units for gifts for a family party, but due a family death the party was cancelled. When I contacted Inscents Waterfall to initiate a return, they blocked me! Very poor customer service despite the easy return policy they advertise.

Product not delivered I did not receive a product, so I called the company Looney Launcher. I was assisted by a lovely woman named “Lois”. She helped settle the issue, to my satisfaction. I believe Looney Launchers hire very courteous kind yet profession employees.

Try now! My favorite way of releasing my stress away. Each order comes with the incense stream itself and 100 incense cones that has different scent and has different calming effects. This really helps me to release my stress and gives me good sleep at night. Worth a try!