I give them 2 stars because I really… I give them 2 stars because I really love the burner. However, I agree with a lot of the comments, all of the "scents" just smell like smoke. There are no distinct smells as advertised. I will purchase other incense as I know their cones are not the only ones that will work.

Good smell! I bought this for my partner. She really enjoys burning incense; we've tried a few, but this one is really wonderful! The burner includes cone incense; I tried some and was blown away by the aroma. It produces a lot of thick smoke, yet just enough to fill the entire space with the aroma. Compared to other incense we tried, the aroma lingers longer. I strongly advise doing this.

I was just looking at the product and… I was just looking at the product and accidentally ordered the invents waterfall. I immediately sent out an email. The email gave me options of returning the item once I received it or keeping it and they would give me more cones! So I decided to keep it. I totally love the inscents waterfall, it is awesome during meditation or listening to music calming to watch.

Product not delivered I did not receive a product, so I called the company Looney Launcher. I was assisted by a lovely woman named “Lois”. She helped settle the issue, to my satisfaction. I believe Looney Launchers hire very courteous kind yet profession employees.

Lost but not forgotten My package was to be delivered last week. Somehow, it ended up in Florida ( I live in Kentucky ). It had to be re-directed back to Indianapolis and I am still awaiting delivery. Now, I realize this is not inscentswsterfall.com’s fault. They prepped and shipped it on time. They took my concern and listened and were very professional in a reply. It felt great feeling as though my voice was heard! This was a great customer service experience!