Lost but not forgotten My package was to be delivered last week. Somehow, it ended up in Florida ( I live in Kentucky ). It had to be re-directed back to Indianapolis and I am still awaiting delivery. Now, I realize this is not inscentswsterfall.com’s fault. They prepped and shipped it on time. They took my concern and listened and were very professional in a reply. It felt great feeling as though my voice was heard! This was a great customer service experience!

Must try! I would like to give shoutout Inscents Waterfall! Never before have I loved incense more. I can unwind while using it, and the product is fantastic! It creates a pleasant atmosphere that is conducive to rest! Has to try!

I went straight on their website and… I went straight on their website and ordered seven of these for Christmas ordered them on 12/28 of last year they shipped them 12/12 of last year I still have not received them I ordered seven of them if you go on their website and order these you will not receive them when you will not get a refund do not do it. They still don't know where mine's at.

Ordered waterfall on 9/26 Ordered waterfall on 9/26. Customer service was helpful in removing additional charges. However product not received as of this date. Tracking number comes up with nothing. Unable to reach company via email or phone. Amazing that they are still pushing their product on tv

Aromatic scent! Beautiful ceramic burner! I like the cones comes with the package. It has really good flow of smoke that makes the room smells so good. It really smells amazing! It helps me relaz after tiring day. This promotes and improve mental health status because it produce aromatic smells.