DO NOT ORDER FROM INSCENTS WATERFALL DO NOT ORDER FROM INSCENTS WATERFALL! I ordered several units for gifts for a family party, but due a family death the party was cancelled. When I contacted Inscents Waterfall to initiate a return, they blocked me! Very poor customer service despite the easy return policy they advertise.

Ordered waterfall on 9/26 Ordered waterfall on 9/26. Customer service was helpful in removing additional charges. However product not received as of this date. Tracking number comes up with nothing. Unable to reach company via email or phone. Amazing that they are still pushing their product on tv

Cool! I initially thought the incense diffuser was a lovely little thing, but it also came with 100 free essential oil cones and a plant base. Although each cone has an own aroma, they all smell delicious and will help you unwind. Compared to other incense that I tried, the aroma lingers longer. Must try!

SCAM - bait and switch - would not allow any cacel They added product that costs 3 times the original product with no way to remove or end the transaction process - I wrote them that second and they responded 24 hours later it was too late - I literally emailed the second I saw what they were doing. Definition of bait and switch except their site locks you in

Waterfall Is Nice, But... The waterfall holder is nice and works as advertised as long as there isn't any wind or air currents to divert the incense smoke. The included incense cones are low quality. The package says there are 10 different scents with varying mood/physiological effects. They are all thrown together, and I could only identify maybe 5-6 unique colors. They all smell exactly the same-not an especially desirable scent at that. Not only that, but they burn superfast. The company claims that only their cones will produce the waterfall effect, which is completely false.