Big disappointment! The quality of the ceramic is terrible! Lots of bad areas, missed coloring and jagged edges in the ceramic, (looks cheap), is not as the photo. The different scent cones are not individually packed, the cones come all together in the same bag mixing and killing the individual scents (all cones are JUST SMOKEY smelling incense ). Bummed with spending my money on this product. Nothing relaxing about it! Just a smoke filled room and the irritation that the description of this product is NOT WHAT THEY SAY! DO NOT ORDER THIS PIECE OF JUNK! Not even a smooth smoke flow downward to represent the effect of a waterfall, it falls terribly short. What a disappointment ! Junk, junk, junk!

Ordered waterfall on 9/26 Ordered waterfall on 9/26. Customer service was helpful in removing additional charges. However product not received as of this date. Tracking number comes up with nothing. Unable to reach company via email or phone. Amazing that they are still pushing their product on tv

Highly stratified with my order Highly stratified with my order. I was some cones short in my first order and contacted them and they were very accommodating and replaced with no questions asked. so, with that I ordered a 2nd order. I'm very happy with both orders and would recommend ordering from them.

Lost but not forgotten My package was to be delivered last week. Somehow, it ended up in Florida ( I live in Kentucky ). It had to be re-directed back to Indianapolis and I am still awaiting delivery. Now, I realize this is not inscentswsterfall.com’s fault. They prepped and shipped it on time. They took my concern and listened and were very professional in a reply. It felt great feeling as though my voice was heard! This was a great customer service experience!

Cool! I initially thought the incense diffuser was a lovely little thing, but it also came with 100 free essential oil cones and a plant base. Although each cone has an own aroma, they all smell delicious and will help you unwind. Compared to other incense that I tried, the aroma lingers longer. Must try!