I give them 2 stars because I really… I give them 2 stars because I really love the burner. However, I agree with a lot of the comments, all of the "scents" just smell like smoke. There are no distinct smells as advertised. I will purchase other incense as I know their cones are not the only ones that will work.

Product not delivered I did not receive a product, so I called the company Looney Launcher. I was assisted by a lovely woman named “Lois”. She helped settle the issue, to my satisfaction. I believe Looney Launchers hire very courteous kind yet profession employees.

I went straight on their website and… I went straight on their website and ordered seven of these for Christmas ordered them on 12/28 of last year they shipped them 12/12 of last year I still have not received them I ordered seven of them if you go on their website and order these you will not receive them when you will not get a refund do not do it. They still don't know where mine's at.

Lost but not forgotten My package was to be delivered last week. Somehow, it ended up in Florida ( I live in Kentucky ). It had to be re-directed back to Indianapolis and I am still awaiting delivery. Now, I realize this is not inscentswsterfall.com’s fault. They prepped and shipped it on time. They took my concern and listened and were very professional in a reply. It felt great feeling as though my voice was heard! This was a great customer service experience!

Beneficial for mental health The waterfall has cute design. It includes scented cones, which I absolutely liked and truly enjoyed! The fragrances fill our room with a pleasant aroma. This aromatic experience makes me relax and calm which helps me focus on work. By using the aroma of the lightning cone, I can reduce my stress. This product is worth buying and beneficial to mental health.