I purchased a refurbished Shark… I purchased a refurbished Shark Navigator vacuum cleaner only to find out when it arrived it was a vacuum used for upholstery, bare floors and carpet. I didn’t need this type of vacuum so I asked for a refund. No problem except I have to pay for shipping. Shipping is more than 1/2 the cost of the vacuum!! Not fair at all!! Very unhappy!! Robert Davis Oroville, CA

Return of product I wrote them I wanted to return an item I ordered because I was dissatisfied with it. Angela replied to my email almost immediately and credited my account with the amount of the purchase. I did not even have to return the item. Amazing service.

Quick Customer Service I recently had duplicated an order and missed the window to cancel online. CS responded quickly and canceled the order and issued a refund. A lot of businesses these days don’t put as much effort into helping a customer cancel and order, they prefer for it to go out and get billed, then let the customer deal with the return and possible freight charge. Thank you very much for making this simple for me.

I purchased a defective item and I was… I purchased a defective item and I was not sure I would get help . But I did!! CJ emailed me a shipping label and return code and I should be receiving a refund! Easy and wow.. great customer service! Thank you!!

Happy with Vanity Mirror :) I originally ordered the Sharper Image SpaStudio 10” LED Vanity Mirror with Built-In Storage Trays for myself and my sister (Christmas gifts). I was very impressed with the quality, size of the mirror, convenient storage trays and awesome lighting. I was very happy with this purchase that I decided to order two more for my twin granddaughters. Truly an excellent purchase and to give as gifts as well! Also, Caitlan was very professional and was able to promptly assist me with my question. :)