Needed Beats Fit Pro as a Christmas… Needed Beats Fit Pro as a Christmas present. Could only get them from USA. Ordered Thursday and received an email confirming Monday delivery. I was sceptical this would happen - but it did! I was impressed and then to receive a personal email asking if everything was OK was even more impressive. I would not hesitate to recommend Big Apple Buddy. Exceptional customer service in my view and will use again.

Absolutely perfect Absolutely perfect Not necessarily a simple situation: delivery of a product from the USA to France, not imported by the manufacturer. The delivery was impeccable and what can I say about the customer service... There was a glitch during delivery and the customer service was way above the standards of customer services we know in France. Listening, caring, active, reactive... I'm impressed and I'll definitely call on them for my next import if the product is in the catalog! A huge thank you to the whole team!

Great service for that one item that you absolutely must have I was looking for a Tumi backpack which Tumi does not sell in Europe. But through Big Apple Buddy I was able to buy it and it was delivered in excellent condition through FedEx. Luckily the bag itself was being sold at a hefty discount because the handling and shipping costs are not cheap. Of course, that's the price for ordering overseas and they are clearly mentioned upfront on their site before you order. I knew what I was getting into. From their communication and the included personal note you can also tell the service is run by people that care. Even after the item has been delivered, they checked to see if everything is in order.

Purchased a gaming laptop through BAB. Purchased a gaming laptop through BAB. The laptop arrived within the quoted timeframe (approx 10 days) and I saved around $700 Australian, after all costs including freight and import duties. The overall experience was seamless with company being easy to use and maintained contact and communication at all times. Totally recommend this company.

So disappointed with the service from… So disappointed with the service from Phillis at Big Apple Buddy. Back in February I ordered a handbag with her & after months of delay the item never got delivered. I requested a refund..... I have niw recieved 3 demands from FEDEX for a payment of customs charges for an item I never recieved. After many emails & calls this is still not resolved. ....I would not recommend this company...