Great service for that one item that you absolutely must have I was looking for a Tumi backpack which Tumi does not sell in Europe. But through Big Apple Buddy I was able to buy it and it was delivered in excellent condition through FedEx. Luckily the bag itself was being sold at a hefty discount because the handling and shipping costs are not cheap. Of course, that's the price for ordering overseas and they are clearly mentioned upfront on their site before you order. I knew what I was getting into. From their communication and the included personal note you can also tell the service is run by people that care. Even after the item has been delivered, they checked to see if everything is in order.

Needed Beats Fit Pro as a Christmas… Needed Beats Fit Pro as a Christmas present. Could only get them from USA. Ordered Thursday and received an email confirming Monday delivery. I was sceptical this would happen - but it did! I was impressed and then to receive a personal email asking if everything was OK was even more impressive. I would not hesitate to recommend Big Apple Buddy. Exceptional customer service in my view and will use again.

Thank you so much for an excellent and professional service Thank you so much for an excellent service. I have trusted you to purchasing on my behalf an Acer Chromebook 713 in the US and deliver it to Melbourne Australia. It was a hustle free professional transaction with a fast delivery time during this bust pre Xmas period. Appreciate you small touch (Big smile for me) a hand written message from sweet Phillis and the BAB Team. A small touch that goes long way. Love you all Seasons Greetings and Happy New Year Hugs

First Class Service, what a great little company! Phillis, the founder kept in touch with me through the whole process when I had any queries. I ordered a pair of Beats Fit Pro which are not released in the UK till sometime in 2022 - ordered on a Friday and they arrived 10 days later via FEDEX. I cannot fault the service, and yes you do pay a slight premium due to import tax etc but come on, it's way cheaper than flying to the US right! I would definitely use them again and cannot recommend them enough. Check out my podcast Tailoring Talk with Roberto Revilla for my Beats Fit Pro review along with a shout out to Big Apple Buddy if you want further reinforcement of their legitimacy!

Great concept and excellent customer service I ordered a pixel 6 for shipping to Denmark, and had a nice back and forth with their customer service regarding the lead time from best buy. Due to unforeseen circumstances I had to cancel the order, and having used traditional mail forwarders in the past I was worried this would be a huge hassle. Not so with these guys! Very helpful and speedy handling of refund minus a service and card fee which makes sense (during the weekend no less). Looking forward to buying stuff from them the future and not deal with old school mail forwarders again!