Face mask order to the UK Ordered some KF94 facemasks that you cannot find here in the UK. Received my order after two weeks. Order was complete and included free face masks that i was told i would get. Overall, I am very happy with my experience dealing with this South Korean company.

The order arrived in 10 business days The order arrived in 10 business days, but I was informed that it will take up to 7 working days for the products to be purchased from the suppliers as they do not keep stock. But after all, the order arrived safely and they also gave me some good samples to test. I will definitely order again from tersterkorea!

Once again Once again, the wait time before the pack has even been sent out was terrible, about two weeks, but at least I got an apology. The range here is great for when you're looking for something you can't find much else, and they even let customers request items which I personally find very convenient.

Satisfied with the service I've ordered a few times in 2015, 2017 and twice this year. From what I understood, there's been some changes in the teams and issues so I will only talk about my recent experience. This year, I've been using the request items service and I'm quite satisfied with it. The commission fee is not too expensive. I had to contact the CS team because I ordered products for a birthday and was late. I was worried I would not receive my items on time and asked them to take care of my order quickly. The CS team has been very helpful, they advised me to change the delivery method and were fast to ship the items so I could get them on time. Thanks to the service, the birthday was unforgettable and I'm very grateful for that. Please note for Fedex shipping option, Fedex will claim to pay some processing fees after shipping. It's not specific to this website but to Fedex. In addition, on the website, I may be wrong but I believe many items are not in stock, so when you order, there will be a delay, they will buy the products from different places/websites and then when they will have received everything, they will process to shipping, which is why orders may take some time to be sent. Overall, I will continue to order again and hope the website will continue to exist and deliver a good service.

Terrible customer service - damaged goods and no answer in over 5 weeks! My products came damaged due to poor packaging, I have try to contact them several times, sent around 5 reminders, and in more than 5 weeks nobody reached out to me to explain. A serum leaked all over the products and cannot be used, and a sunscreen from Misha arrived with mold, absolutely disgusting! Additionally, I was also taxed as they changed the delivery method without informing me before. This was my second purchase, I did believe the store was serious. Well, they are not. I should've spent my money in a more trustworthy store like yesstyle. NEVER AGAIN!! DO NOT BUY FROM THEM!!