Fiancé & I ordered 2 scooters. Fiancé & I ordered 2 scooters. Not even 2 weeks later they all go on sale for 50% (whatever we jumped the gun and overpaid) Mine came 3 days late & hers a week late (no biggie) Upon arrival her back fender was bent & rubbing the back wheel. Cool whatever we’ll buy one. None on the site. Reach out to support. Apparently they are all out of the s10 plus fender & assures me that Its no issue. *then never responds again* About a week in my GT2 starts making a popping sound whenever I touch the charger to it (not plugged in even) They assure me it’s normal *then never responds again* They ask me “to just try it out for a few days” By then I’m almost at my 30 day mark and they offer me a $20 refund I accept because we are just so fed up by this point. Long story short, scooters run great overall.. but the company is rude Brian & Emma

Awful customer service We bought the scooter for our son's birthday in February. Three weeks later it stopped working. Countless emails and phone calls and videos later they sent us a replacement part they deemed to be the solution. No instructions on how to replace just a piece in a bag. That was not in fact the problem and three months later his gift still does not work. Not they are closed for some holiday I'm. Not aware of for the next 4 days. Awful customer service.

Reliable, affordable Isinwheel is a great company and my GT2 scooter has been great! It’s also a great bang for my buck! Even if I have issues, they have been quick to respond and help me out! Highly recommend their products!!!

Bought 2 of these electric scooters for… Bought 2 of these electric scooters for Christmas. One for my 11 year old son and one for my husband. It is perfect for both the speed adjustment modes make it so both can ride at their own levers. They were shopped and delivered super quick and the directions were easy to follow. The only two things I had an issue with were, I purchased one seat for my son to start out with. When my husband installed it it only lasted a day before the screws stripped out of where they screw into the other problem I had was the cable for one of the headlights pulled out of the lights:/ both things will probably be not too hard of a fix. About a week after delivery we received a complementary helmet with a bag and water bottle which was super awesome.

Isinwheel customer service goes above and beyond After a manufacturing defect that rendered my scooter unusable, Isinwheel went out of their way to rectify the problem by replacing my scooter with a new one. Though problems with e scooters are rare, know that when you do business with isinwheel, if anything from the factory ever goes wrong, they have your back. A brand you can trust.