Sales and support The pricing and availability are very competitive. The online agents are very knowledgeable and helpful. Do your business here, you will not be disappointed. The response time was in minutes both times I reached out. I'm installing my mini-split now.

Timely delivery Timely delivery. Knowledgeable customer service. Great prices. User friendly website. Thank you

Miguel was super helpful! Miguel was super helpful! I got my order ready to ship in one day!

A great experience from sales to…customer service A great experience from sales to customer service. Cal was knowledgeable and very patient. I was apprehensive with ordering Chinese equipment, ACIQ. After considerable research I found the same equipment is made for Carrier, Bryant and Heil and many others. Equipment arrived in one day from ordering. Had a problem with the freight Co. but Renee in customer service was very helpful and rectified the issue. Would use HVAC direct again in a heart beat. Thanks Cal and Renee.

Shipped Damaged Mini Split (Customer… Shipped Damaged Mini Split (Customer Sevice Horrible). I received the unit & installed weeks later. I reported the units fins we badly damage, They basically said too bad because it was more than 3 days outside of my delivery. They offered me 50.00 to go away. This company has no business selling to the public with thet kind of service. Also spoke with a tech who was an ass. Again, in their reply they say I notified then decided to install. Not the case. I installed then noticed and called. They do nothing but deflect blame and say say for the confusion. They sell damaged products and offer 50.00 for concession on a 2300 product. Again, who would open a box and check it out before you intended to install. Buyer beware.