A great experience from sales to…customer service A great experience from sales to customer service. Cal was knowledgeable and very patient. I was apprehensive with ordering Chinese equipment, ACIQ. After considerable research I found the same equipment is made for Carrier, Bryant and Heil and many others. Equipment arrived in one day from ordering. Had a problem with the freight Co. but Renee in customer service was very helpful and rectified the issue. Would use HVAC direct again in a heart beat. Thanks Cal and Renee.

Excellent customer service Excellent customer service. They helped me size and pick out a full system replacement for my home. No pressure sales , very good prices, carefully palletized and quickly shipped. VERY happy with purchase experience.

They send 2021 in 2024 They send 2021 in 2024 Refurbished unit after confirming they are new , purchased 5 system 3 system never start , they want charge 1200 of freight when our transport company 635$

Got my problem solved quickly After going thru several people that were not willing/able to assist me, Aleshia was able to recognize the issues with my order and implemented good solutions right away. Compared to the other people I interacted with (2 stars) Aleshia should get 11 out of 10.

Order received in great shape-Heat Pump Split SystemNice unit! Order received in great shape. No apparent damage, but have not installed yet. Installation instructions are not very clear on some points. Unit is of high quality construction. Comparable to packages costing thousands more. Those folks in China are working real hard to up their game.