Chris Kringle Came Early This Year. I was lucky enough to have Chris help answer my many questions. He not only had all the answers at his fingertips but his delivery, manner, honesty and prompt responses were fantastic. HVAC Direct is a great idea and you hit the nail on the head when you point out how local retailers can play games. That had been my prior experience. As a senior citizen on very limited income, I appreciate straight talk, itemized references, no brand loyalty and Chris. Your website was right on time.

Products advertised as "in stock" were… UPDATE #2: STILL NO REFUND. 6 days after the promise of it being refunded. We had another small pump we returned and got a refund for. The Mr Cool Universal split unit has not been addressed or refunded. We expect a FULL refund now. This is beyond bad customer service and we will take further action legally if we do not get it resolved asap. UPDATE: After submitting the initial review we recived an XPO tracking number. The tracking destination was on the opposite side of the COUNTRY. This was brought to customer service attention and was not addressed. Then the shipment was "delivered" but we have no clue where and we immediately asked for a refund when the product obviously was jot coming to the address on the order. Other parts had the correct address, so it was not an error on our part when placing the order. We expect a refund now. That is thousands of dollars that was paid for something that was never coming to us. Products advertised as "in stock" were not what was shipped. We asked to cancel our order after they said the "in stock" item(verfied by phone call before purchasing) was suddenly out of stock after charging our card. Instead of refunding us, they sent us old and outdated parts and continued to delay the shipping of the main unit. After a couple of weeks we finally got a shipping confirmation for the main unit, but there is no tracking available for it at this time, so who knows if its actually en-route.

Timely delivery Timely delivery. Knowledgeable customer service. Great prices. User friendly website. Thank you

Miguel was super helpful! Miguel was super helpful! I got my order ready to ship in one day!

Excellent customer service Excellent customer service. They helped me size and pick out a full system replacement for my home. No pressure sales , very good prices, carefully palletized and quickly shipped. VERY happy with purchase experience.