Bailey and the HVAC Direct employees… Bailey and the HVAC Direct employees were knowledgeable and made the process of buying Mr Cool products for new construction easy.

Shipped Damaged Mini Split (Customer… Shipped Damaged Mini Split (Customer Sevice Horrible). I received the unit & installed weeks later. I reported the units fins we badly damage, They basically said too bad because it was more than 3 days outside of my delivery. They offered me 50.00 to go away. This company has no business selling to the public with thet kind of service. Also spoke with a tech who was an ass. Again, in their reply they say I notified then decided to install. Not the case. I installed then noticed and called. They do nothing but deflect blame and say say for the confusion. They sell damaged products and offer 50.00 for concession on a 2300 product. Again, who would open a box and check it out before you intended to install. Buyer beware.

Bill in Sales and Brittany in Service… Bill in Sales and Brittany in Service were both excellent! Very knowledgeable, professional, kind and timely! Given my experience with HVAC Direct, I would certainly recommend you to others. Thank you and Best Regards, Jim Thompson

Fantastic experience / Ordered my new… Fantastic experience / Ordered my new heat pump unit on Monday , was texted Tuesday that it would be delivered Wednesday ( amazing) . My licensed HVAC technician installed on Friday. My new unit is so quiet can't tell it is on without going outside and seeing the fans blowing. I am impressed with service , quality and knowledge with everyone at HVAC Direct. Thank you

Chris is extremely knowledgeable and… Chris is extremely knowledgeable and provided me with all the details for our new unit! He is very patient and even waited for me to get my new computer "outlook 365" email uploaded so i could review the quote! I WILL use your company again just for this amazing experience!! ALL through chat, just frick'n amazing!!