I purchased a washer in October of… I purchased a washer in October of 2021. I also purchased a 5 year geek squad service plan at the same time. My washer has been broken for over a week. The customer service number does not work and the help@zebit email does not respond. I should not have to pay a huge amount to have my washer repaired when I have a service plan agreement. Please respond to your customers. I would be happy if they could provide me with a copy of my geek squad service agreement, so I can prove to Best Buy that I do have it. Best buy says they have no record of it.

paid off my orders and was a good… paid off my orders and was a good cutomer, cant contact them and now for weeks says i cant make payments yet i have a 750 dollar credit charge account, after reading reviews from others, i would not pay full price, for i dont know if i would get the merchandise and their prices are higher than anywhere else

Never received anything from them which… Never received anything from them which I found about several years ago with my employer. I have not used them in about 2 years & it would have been nice for them to send out communication their website will be down or they are going out of business. My thoughts, they are out of business.

I've been with Zebit for over 10 years… I've been with Zebit for over 10 years and recently in the last 3 months I have not been able to place an order or get an email back from customer service. They could at least have an automated email stating they are shutting down or something. It was disheartening because I like to use Zebit for Christmas. It was very different this year because they never responded. Poor way to handle business zebit.

For months now customers cannot place… For months now customers cannot place orders. The company has put no statements out nor have even respected customers enough to at least sent an explanatory email. When you send an email questioning them they sent a very vaque reply that states they are addressing issues with their platform. I understand that they wont make a statement they are closing down because of fearing customers may take steps to avoid paying if they can no longer purchase, but there are people who do not owe yet are still customers... Christmas has to be the busiest time for them and the fact they still arent receiving orders on NOVEMBER 28th speaks volumes...