I purchased a washer in October of… I purchased a washer in October of 2021. I also purchased a 5 year geek squad service plan at the same time. My washer has been broken for over a week. The customer service number does not work and the help@zebit email does not respond. I should not have to pay a huge amount to have my washer repaired when I have a service plan agreement. Please respond to your customers. I would be happy if they could provide me with a copy of my geek squad service agreement, so I can prove to Best Buy that I do have it. Best buy says they have no record of it.

Zebit is a good shopping service Zebit is a good shopping service, especially if you are looking for easy financing for products. Although the pricing on products is much higher than shopping in person, the financing option is easy and simple. Be aware that they charge a high "delivery" fee for soft goods such as gift certificates. I just see it as a finance charge :-)

no response from customer service Like others here, the site says Under Maintenance and will not allow me to check out. I have emailed them multiple times and I am getting NO response from them. They are responding here on other reviews to email them, but why when they are not responding to emails? This all seems rather shady, especially with the review from one of their vendors saying they have not been paid.

Zebit went to a two factor… Zebit went to a two factor authorization process. I never receive the second email. I tried multiple times to resolve. Got as far as their bot resetting my password which wasn't the problem and something I didn't request. You can't call them due to the pandemic as they shuttered their "call" center. I did file a complaint with the FTC, and am working with the San Diego Business news on an investigative piece. Also looking at a potential class action based on the excessive delivery fees on their gift card deliveries.

I love Zebit I love being able to purchase items and pay in installments. Increasing your credit limit is easy as long as you make on time payments. I have been a member for a few years. The products are A1, the shipping is fast without delay, customer service is 5 star; however, I wish it was reported to the credit bureaus to help boost credit scores. This is the ONLY reason why I gave 4 stars.