Never order from them again. I preordered Bts' Proof on the 13 of May, fast forward to the 3 of July and the order is yet to even be shipped! I've sent them numerous emails but never got an answer. I've even made the same mistake a few days ago by placing another order of product NOT on preorder. Both order are marked as UNFULFILLED. never buy from them at this point I prefer to order from Weverse and pay the enormous shipping fee!

Recommend Ive ordered from cokodive a few times and each time ive received my items in good condition (and they do make it clear that a damaged outer case isnt cause for refunds) and customer service has replied and helped quite a bit. The only issue has been that its been very slow to get (UK) here compared to other people ive seen make reviews. I really do recommend them and i plan to place another order soon :)

Recommend! Shipping took about two weeks (took over a week to be dispatched but then arrived within days) and the quality was as expected! I live in the UK. I was unsure at first about ordering but would order from here again if I really wanted something. Only issue is that prices are hiked up by £15-20 or so when converted but I understand that's how they make money and they are providing limited-edition items unavailable where I am.

Mishap sorted Edited: I did have a mishap of not receiving inclusions with the photobook i ordered, however they made up for it by sending me other photocards. Their customer aftercare is remarkable, special thanks to Eunjie.

Bad shipping and service I am very disappointed about my experience with buying on cocodive. i bought a package in January and Since then I didn’t get any tracking information, not even a tracking number! Althought I contacted them already a couple of times they still couldn’t give me any proper reason why my package was not even shipped and still isn’t! Bery frustrated, angry and disappointed especially because I had no birthday gift for one of my friends. Not buying from here again. Just hoping that one day my package arrives at my place.