PetFirst Pet Insurance should be part of every puppy kit. Our dog, Lillie, a 9-year-old Westie, has been covered by PetFirst Pet Insurance from the day we got her. We've had 2 major claims--one when she was 1-year-old and developed bladder stones that required emergency surgery and a second this past year when she needed treatent for skin cancer. She has recovered from both, thank goodness. PetFirst processed both claims promptly and covered 90% of our expenses after the $100 per incident deductible. PetFirst gives you peace of mind so you won't have to choose between treating your sick pet and avoiding financial hardship.

Pet First is absolutely terrible Pet First is absolutely terrible. I have had to talk to 5 different people because their communication within their office is poor. I explained it 5 times that I rescued my dog from a woman whose husband was abusive so there are no adoption paperwork. Stevie (my German Shepard) had to have surgery to get something removed to make sure that it wasn't cancer and they STILL have not helped pay this bill. I just got a "denied," email. WHAT IS THE PURPOSE OF HAVING INSURANCE!

I have been a customer of Petlife I have been a customer of Petlife, now Metlife Ins. for over 7 years and the claim service is horrible. They just lost my mailed in claim papers. The claim was for the same and only medication for my dog. I had kept a copy, but the receipt hid the line for Apoquel. I explained this when I sent it to them, but it didn't matter that the claim was the same for 7 years. They keep raising the cost of the policy, however they service is the worst ever I can't go to another company as this would be a pre existing condition or I would have left years ago.

Stay away from this one Stay away from this one, if you're inclined to find pet insurance. They are the worst. You can submit a claim and they will try to challenge you, every step. They make you go back and keep bugging your vet for more notes, lie about coverage and then won't tell you one way or another what is or isn't covered. It's a crap shoot. If we weren't wrangled into this company, instead of the one my husband's employer used to have, I wouldn't even keep them. They are too lazy to look at the 12 month's worth of notes they demanded and then try to tell you that they have no idea if the claim is a regular procedure or actually related to the illness. It's so unbelievable

SCAM I adopted a kitten and opted in to receive a free month of insurance with PetFirst and since then have called over 5 times in order to cancel my policy and have my card removed from file, to this day they tell me they can only cancel a policy through an email form that requires access codes that THEY REFUSE TO PROVIDE YOU WITH. I ask to speak to a manager every time and am told that they are busy or on another call. I have lost hundreds of dollars over this and am taking legal action at this point.