Surgery was classified as routine hence denied Our dog underwent a surgery, we submitted a claim with all the receipts and necessary papers. Claim was classified as routine (a surgery, really?) and denied. Scammers. Cancelling my policy now, lost money on this useless insurance by paying a year policy in advance+surgery bills out of pocket.

Scam Whatever you do... search around for pet insurance before you settle with PetFirst. I have been a customer for over 11 years and over the last 5 years they have increased my monthly premium $25-35. No additional benefits offered. If you want to reduce your premium they will transfer you to a salesperson whom job is to make sure they meet their bottom line so he will offered to increase your deductible to decrease premium. Also, this insurance company offer no REAL incentives. Only incentive offered to me was .. get this... if you DON’T file a claim within a calendar year you get a $25 decrease off your deductible. PLEASE do your homework before selecting a insurance company for your baby.

Just noticed a $53 charge on my card… Just noticed a $53 charge on my card for this pet insurance. It was offered one month free when we adopted a puppy months ago. It didn’t say we’d automatically get charged $50 a month after that. Never agreed to anything or spoke to anyone, just auto charged. Not even sure how they got my credit card info unless the humane society gave it to them..........

Automatically increased our policy coverage and price - no refund Automatically changed our policy from illness to illness + injury, bumping price from $35 to $92/ mo. They apparently sent us an email 2 months prior, but no other notifications. Refused to refund the difference, how is this even legal? What if they had signed us up for a policy costing $2000 / mo?

I have been a customer of Petlife I have been a customer of Petlife, now Metlife Ins. for over 7 years and the claim service is horrible. They just lost my mailed in claim papers. The claim was for the same and only medication for my dog. I had kept a copy, but the receipt hid the line for Apoquel. I explained this when I sent it to them, but it didn't matter that the claim was the same for 7 years. They keep raising the cost of the policy, however they service is the worst ever I can't go to another company as this would be a pre existing condition or I would have left years ago.