SCAM I adopted a kitten and opted in to receive a free month of insurance with PetFirst and since then have called over 5 times in order to cancel my policy and have my card removed from file, to this day they tell me they can only cancel a policy through an email form that requires access codes that THEY REFUSE TO PROVIDE YOU WITH. I ask to speak to a manager every time and am told that they are busy or on another call. I have lost hundreds of dollars over this and am taking legal action at this point.

Prompt service, easy to review claims Our rescue puppy has had quite a few issues the first 6 months of his life, and we have luckily had PetFirst to help us pay for his care. Once your claims have been processed, you can log into your account online, where you can review your claims and reimbursement. If a claim is denied, they explain in detail why the charge is not covered by insurance. Overall, PetFirst is very easy to use and makes vet care for sick animals much easier to afford.

I decided to try this insurance I decided to try this insurance, since the local shelter gives one month free when you adopt from them... well, it was a huge mistake! About 2 months after we adopted our sweet dog, her vet found and recommended the removal/biopsy of three mammary tumors. After I submitted all vet paperwork and shelter documents, and the vet hospital submitted to them twice, Petfirst just kept emailing me that the claim was denied for lack of documentation. When I called them, they said to resubmit, then one person said they'd check directly with our vet... still received denied emails. I've cancelled my policy, because they make it so difficult to get service. I believe that's part of their scam, so they mostly take money in and deny mist claims. Insurance shoppers be very aware of thurs place!

Just noticed a $53 charge on my card… Just noticed a $53 charge on my card for this pet insurance. It was offered one month free when we adopted a puppy months ago. It didn’t say we’d automatically get charged $50 a month after that. Never agreed to anything or spoke to anyone, just auto charged. Not even sure how they got my credit card info unless the humane society gave it to them..........

I have been a customer of Petlife I have been a customer of Petlife, now Metlife Ins. for over 7 years and the claim service is horrible. They just lost my mailed in claim papers. The claim was for the same and only medication for my dog. I had kept a copy, but the receipt hid the line for Apoquel. I explained this when I sent it to them, but it didn't matter that the claim was the same for 7 years. They keep raising the cost of the policy, however they service is the worst ever I can't go to another company as this would be a pre existing condition or I would have left years ago.