MetLife Pet insurance is Horrible!!! I have had MetLife pet insurance for almost a year and I have yet to receive a dime from them. It is always something. They need additional information. The app isn’t working. Not able to upload my documents. The network is down….blah, blah, blah….oh now we closed your claim. Now after dealing with all this 10 months after I left my nationwide pet policy they are asking me for a declarations page from Nationwide. Why wasn’t this handled when I signed up for the MetLife Policy. I asked if they needed anything else from me. Also my claims have been open for months, than they will send an email and close the claim within 5 days if you don’t supply whatever additional documents they need. So I am suppose to check my email everyday? This is a scam. I am not even making a claim for anything major. Literally a vet visit/vaccination. I can’t imagine dealing with them when there is actually an emergency. I know so many people that have Lemonade pet insurance and love it! No problems. Btw…I never write reviews. Good or bad. This is how horrible this pet insurance is.

I have been a customer of Petlife I have been a customer of Petlife, now Metlife Ins. for over 7 years and the claim service is horrible. They just lost my mailed in claim papers. The claim was for the same and only medication for my dog. I had kept a copy, but the receipt hid the line for Apoquel. I explained this when I sent it to them, but it didn't matter that the claim was the same for 7 years. They keep raising the cost of the policy, however they service is the worst ever I can't go to another company as this would be a pre existing condition or I would have left years ago.

PetFirst is the best! I've had Petfirst for several years even before it became part of MetLife and they have always had the best rates, customer service, and ease of claims. I adopted my dog 10 years ago and they saved me on any expensive procedures and also covered him at the end of his life. I have nothing but good things to say about them and definitely worth it! 5 stars

Canceled my policy with PetFirst… I just canceled my policy with PetFirst (MetLife). After one year of coverage they automatically increased my monthly rate by nearly 40%! That's an insane increase, and that's with no covered claims! I asked the customer service person if that policy was reflected in my contract and she said, "no, we just automatically increase the price every year at renewal because your dog is older." What? So in essence after the first year they can charge you whatever they want every year and we as customers have no say. I said bye. These are questionable practices at best and I'm hoping I can find another pet insurance company who will conduct themselves in a more reputable and honest way. Buyer beware.

AWFUL I couldn't give 0 stars and still post a review but PetFirst has been absolutely horrific about paying a claim. I have sent documents repeatedly (I have an email showing at least one that they claim they never got.). I have called several times. I have asked for supervisors. Both of my vets have called several times each only to be told each time they had never called before. Find a better company. I'm not sure you could do worse.