MetLife Pet insurance is Horrible!!! I have had MetLife pet insurance for almost a year and I have yet to receive a dime from them. It is always something. They need additional information. The app isn’t working. Not able to upload my documents. The network is down….blah, blah, blah….oh now we closed your claim. Now after dealing with all this 10 months after I left my nationwide pet policy they are asking me for a declarations page from Nationwide. Why wasn’t this handled when I signed up for the MetLife Policy. I asked if they needed anything else from me. Also my claims have been open for months, than they will send an email and close the claim within 5 days if you don’t supply whatever additional documents they need. So I am suppose to check my email everyday? This is a scam. I am not even making a claim for anything major. Literally a vet visit/vaccination. I can’t imagine dealing with them when there is actually an emergency. I know so many people that have Lemonade pet insurance and love it! No problems. Btw…I never write reviews. Good or bad. This is how horrible this pet insurance is.

SCAM I adopted a kitten and opted in to receive a free month of insurance with PetFirst and since then have called over 5 times in order to cancel my policy and have my card removed from file, to this day they tell me they can only cancel a policy through an email form that requires access codes that THEY REFUSE TO PROVIDE YOU WITH. I ask to speak to a manager every time and am told that they are busy or on another call. I have lost hundreds of dollars over this and am taking legal action at this point.

Stay away from this one Stay away from this one, if you're inclined to find pet insurance. They are the worst. You can submit a claim and they will try to challenge you, every step. They make you go back and keep bugging your vet for more notes, lie about coverage and then won't tell you one way or another what is or isn't covered. It's a crap shoot. If we weren't wrangled into this company, instead of the one my husband's employer used to have, I wouldn't even keep them. They are too lazy to look at the 12 month's worth of notes they demanded and then try to tell you that they have no idea if the claim is a regular procedure or actually related to the illness. It's so unbelievable

Reliable company My lab, Odie, has been insured with this company since 6 mos of age and he's now 9 yrs old. Now that Odie is older he's been little more prone to injuries and having PetFirst has alleviated lot of our vet bills which we are very thankful for. I've never had any issues with PetFirst and would recommend to anyone looking for a little of mind for their 4-legged family.

Hasn't Really Paid Off... We were unaware of the 90 day requirement and submitted our puppy's claims when he was finished with his immunizations all at once. Of course, we weren't reimbursed for any of it. What's worse- we DID submit a claim within the 90 day time-frame later and the company denied it, claiming that they didn't "receive it" until the 91st day. We've not been reimbursed for anything.