SCAM I adopted a kitten and opted in to receive a free month of insurance with PetFirst and since then have called over 5 times in order to cancel my policy and have my card removed from file, to this day they tell me they can only cancel a policy through an email form that requires access codes that THEY REFUSE TO PROVIDE YOU WITH. I ask to speak to a manager every time and am told that they are busy or on another call. I have lost hundreds of dollars over this and am taking legal action at this point.

Scam Whatever you do... search around for pet insurance before you settle with PetFirst. I have been a customer for over 11 years and over the last 5 years they have increased my monthly premium $25-35. No additional benefits offered. If you want to reduce your premium they will transfer you to a salesperson whom job is to make sure they meet their bottom line so he will offered to increase your deductible to decrease premium. Also, this insurance company offer no REAL incentives. Only incentive offered to me was .. get this... if you DON’T file a claim within a calendar year you get a $25 decrease off your deductible. PLEASE do your homework before selecting a insurance company for your baby.

I decided to try this insurance I decided to try this insurance, since the local shelter gives one month free when you adopt from them... well, it was a huge mistake! About 2 months after we adopted our sweet dog, her vet found and recommended the removal/biopsy of three mammary tumors. After I submitted all vet paperwork and shelter documents, and the vet hospital submitted to them twice, Petfirst just kept emailing me that the claim was denied for lack of documentation. When I called them, they said to resubmit, then one person said they'd check directly with our vet... still received denied emails. I've cancelled my policy, because they make it so difficult to get service. I believe that's part of their scam, so they mostly take money in and deny mist claims. Insurance shoppers be very aware of thurs place!

Surgery was classified as routine hence denied Our dog underwent a surgery, we submitted a claim with all the receipts and necessary papers. Claim was classified as routine (a surgery, really?) and denied. Scammers. Cancelling my policy now, lost money on this useless insurance by paying a year policy in advance+surgery bills out of pocket.

Reliable company My lab, Odie, has been insured with this company since 6 mos of age and he's now 9 yrs old. Now that Odie is older he's been little more prone to injuries and having PetFirst has alleviated lot of our vet bills which we are very thankful for. I've never had any issues with PetFirst and would recommend to anyone looking for a little of mind for their 4-legged family.