Company rebranded as Kelly Obi New York YA'LL, they have rebranded themselves as a company called Kelly Obi. They literally have the exact same clothes that Souk + Sepia had. I am sooooo annoyed because they truly were my favorite and turned out to be a fraud! smh! We have got to do better!!

RUN! Used to be my favorite brand, I purchased orders last year and loved what I received. I now have three orders that have been placed between 2 and 5 months ago, have received the same long winded and insubstantial emails that everyone else has about shipping delays, and after requesting a refund a month ago, got more run-around about how they’re transitioning into a new payment system (insert more rambling excuses here). They are unfortunately not to be trusted. They will take your money, keep it, and you will most likely never get your purchase into your hands. Don’t waste your money or energy here.

Great customer service I’ve been aware of Souk & Sepia for some time and follow them on FB and Insta. I finally decided to order something during a sale back around the end of Feb 2022. I noticed the site mentioned shipping delays, which was fine because I didn’t need my items right away anyways. It’s now April abs still haven’t received a shipping update, so I reached out via email. I received a very thorough and apologetic email from Yhen who was very helpful and offered a partial refund on one of my final sale items, and a discount code for a future purchase. The response even mentioned they would prioritize my order and try to send it out sooner. So far I can only speak on the customer service side, but I’m looking forward to receiving my items.

My order was place in January and it… My order was place in January and it never arrived. Things happen. It's all in how you recover. Although, I didn't receive my merchandise, an apology and quick attentiveness to the problem was received. Carla graciously handled my issue and also apologized to me for never receiving my item. You know businesses are not perfect, things will happen and a customer will return and shop when the sales reps are kind and quickly expedite things to make the consumer as happy as much as they can inspite of the circumstances. Carla did just that. Will I return? Yes. Because they've gotten it right so many other times.

I have several items from this company I have several items from this company, and looking for more! Unfortunate to hear of the bad reviews because I had NO problems at all and continue to get numerous compliments when I wear their garments! Readers, take all reviews with a grain of salt...satisfied customers RARELY take the time to post about their good experiences, I am sure the positives outweigh the negatives.