Scammed by LUX Suk - Order never received I placed an order with LUX Suk November 2022 and I still have not received my order 4 months later. I’ve emailed lux Suk numerous times, someone name Russ has responded stating they’d circle back around to me within 48 hours. I haven’t from this company since 12/14/2022.

DO NOT PURCHASE A THING FROM THESE… DO NOT PURCHASE A THING FROM THESE SCAMMERS! I would give ZERO stars if I could. This company is TRASH! I wish iInhad read the reviews beforehand. They are giving authentic black owned companies a bad name. I places an order and have yet to receive any follow-up information in regards to shipping or anything. Only shop with black owned vendors in person is what I will be doing moving forward or from a true reliable source.

No Item or Refund I’m so disappointed. I preordered an item in February. Reached out in March - June and received so many conflicting stories of being refunded and then being asked for my PayPal and then nothing else. This became horrible customer service. I will not be shopping with this brand again.

I own several pieces from the company… I own several pieces from the company that I just simply love, and so I remain supportive which is why my rating is a 3. However, I ordered a dress in August 2022 that I totally forgot about and only remembered when I was checking on the status of an order I made in September 2022. I am hopeful that the production and shipping issues improve soon. I really want this company to thrive, but in order to do so the pervasive problems with completing orders must be solved.

Order never received, refund never received Want to start off by saying i’ve been buying from Sou+Sepia for years and the quality has always been top notch. However this year has been a nightmare…i never received an order i placed in March 2022. Tomorrow will be November 1st and i’m still waiting for a refund which has yet to be completed. I tried to give them another chance and placed an order for items that were being marketed as 3day shipping…. Have yet to get any updates on any of it…. I keep getting emails about refunds that will be coming through in 7-10 business days… i’m still waiting for refund and shipping info.