Order never received, refund never received Want to start off by saying i’ve been buying from Sou+Sepia for years and the quality has always been top notch. However this year has been a nightmare…i never received an order i placed in March 2022. Tomorrow will be November 1st and i’m still waiting for a refund which has yet to be completed. I tried to give them another chance and placed an order for items that were being marketed as 3day shipping…. Have yet to get any updates on any of it…. I keep getting emails about refunds that will be coming through in 7-10 business days… i’m still waiting for refund and shipping info.

I own several pieces from the company… I own several pieces from the company that I just simply love, and so I remain supportive which is why my rating is a 3. However, I ordered a dress in August 2022 that I totally forgot about and only remembered when I was checking on the status of an order I made in September 2022. I am hopeful that the production and shipping issues improve soon. I really want this company to thrive, but in order to do so the pervasive problems with completing orders must be solved.

ORDERED: October ‘22 GOT NOTHING! I placed an order in October 2022, it’s now January 2023. I reached out through email in December 2022 and got a response about delays and said I would receive a tracking number soon and would be updated shortly. It’s been crickets since I sent that email. I even sent a direct message on Instagram, they “loved” my critical comment about their customer service but never responded. I’m requesting a refund with my bank. As I see these reviews, I wish I would have read them sooner before even ordering. Purchased a winter jacket with a promo code for $72. DONT BUY FROM THIS COMPANY! You will be disappointed and out of money with no product received!

Bizarre - and no order to be found. Souk has been the most bizarre shopping experience I have had to date. I ordered nine weeks ago and I've been in contact with them about my order - they are very responsive and write out these incredibly apologetic, long, well thought-out and wordy emails about why your order is nowhere to be found. Still no order. It's very strange. Word of advice to Souk: Use the same energy and resources that you're using on communications and those pretty social media posts and re-allocate to actually getting your orders out.

souk + SEPIA… Excellent products and customer service I ordered a few items from souk + SEPIA and they sent half of my order quickly. The hoodie dress was excellent quality and fit beautifully. An email was sent informing me that the other items were back ordered. I contacted them after a few weeks to inquire about my items and Grace responded promptly. She rectified the issue, addressed my concerns and politely assured me my items would be sent as soon as possible. Great job Grace! I definitely will be a return customer.