The whole business is a scam. The whole business is a scam. If you reverse google search the clothes, you can find them for a third of the price on sites like Aliexpress or Shein. It is supposedly a business that helps us women of color look cute for less, but it's actually a scam and money making scheme for the owners to profit off of our ignorance. They owe multiple current and former employees money and seemingly dozens of customers never ever got their orders. All of this info is on Twitter twitter dot com/souk_and_sepia

No Item or Refund I’m so disappointed. I preordered an item in February. Reached out in March - June and received so many conflicting stories of being refunded and then being asked for my PayPal and then nothing else. This became horrible customer service. I will not be shopping with this brand again.

I own several pieces from the company… I own several pieces from the company that I just simply love, and so I remain supportive which is why my rating is a 3. However, I ordered a dress in August 2022 that I totally forgot about and only remembered when I was checking on the status of an order I made in September 2022. I am hopeful that the production and shipping issues improve soon. I really want this company to thrive, but in order to do so the pervasive problems with completing orders must be solved.

Order never received, refund never received Want to start off by saying i’ve been buying from Sou+Sepia for years and the quality has always been top notch. However this year has been a nightmare…i never received an order i placed in March 2022. Tomorrow will be November 1st and i’m still waiting for a refund which has yet to be completed. I tried to give them another chance and placed an order for items that were being marketed as 3day shipping…. Have yet to get any updates on any of it…. I keep getting emails about refunds that will be coming through in 7-10 business days… i’m still waiting for refund and shipping info.

Loss It’s Luster The first few orders were perfect. However, the last two didn’t appeaR to have the same quality material and detail. Sadly they were all final order, the pants were tagged as medium but were undoubtedly a small. The code I received to get a discount due to a delayed ordered a few months back wasn’t acceptable when I tried to use it. I’m very disappointed and now hesitant to purchase any other items.