My order was place in January and it… My order was place in January and it never arrived. Things happen. It's all in how you recover. Although, I didn't receive my merchandise, an apology and quick attentiveness to the problem was received. Carla graciously handled my issue and also apologized to me for never receiving my item. You know businesses are not perfect, things will happen and a customer will return and shop when the sales reps are kind and quickly expedite things to make the consumer as happy as much as they can inspite of the circumstances. Carla did just that. Will I return? Yes. Because they've gotten it right so many other times.

Company rebranded as Kelly Obi New York YA'LL, they have rebranded themselves as a company called Kelly Obi. They literally have the exact same clothes that Souk + Sepia had. I am sooooo annoyed because they truly were my favorite and turned out to be a fraud! smh! We have got to do better!!

Bizarre - and no order to be found. Souk has been the most bizarre shopping experience I have had to date. I ordered nine weeks ago and I've been in contact with them about my order - they are very responsive and write out these incredibly apologetic, long, well thought-out and wordy emails about why your order is nowhere to be found. Still no order. It's very strange. Word of advice to Souk: Use the same energy and resources that you're using on communications and those pretty social media posts and re-allocate to actually getting your orders out.

Order never received, refund never received Want to start off by saying i’ve been buying from Sou+Sepia for years and the quality has always been top notch. However this year has been a nightmare…i never received an order i placed in March 2022. Tomorrow will be November 1st and i’m still waiting for a refund which has yet to be completed. I tried to give them another chance and placed an order for items that were being marketed as 3day shipping…. Have yet to get any updates on any of it…. I keep getting emails about refunds that will be coming through in 7-10 business days… i’m still waiting for refund and shipping info.

Loss It’s Luster The first few orders were perfect. However, the last two didn’t appeaR to have the same quality material and detail. Sadly they were all final order, the pants were tagged as medium but were undoubtedly a small. The code I received to get a discount due to a delayed ordered a few months back wasn’t acceptable when I tried to use it. I’m very disappointed and now hesitant to purchase any other items.