Delay in order shipment and no confirmation I have ordered a Samsung book cover on 17thJul21. Yet get shipping details and confirmation on when can I receive the item. Every time I reach out to support team, get standard reply that "we are working on your ticket". No more shopping here. Requesting for refund if order can not be processed.

Waste of time Technical support is very slow to respond. In my case, my order was never processed and I had to cancel my Paypal payment. No messages, WhatsApps or emails were answered. Unfortunately, vendor also never responded. Neither to tell that he was unable to provide the items.

Good experience shopping Good experience shopping. Paid via paypal.. ordering was seamless. Some issues with gdrive but support was exceptional. Had a reply within 2 hrs inspite of the time zone change and followups.

Hi Storepaperoomates The only issue I had was response times with email took long, but the company has a lot of tickets to process and limited staff so if you buy something you'll need patience with your orders feedback from staff. Requested a cancelation of my order and got a refund within 2 days.

Long periods of no feedback There was quite a long wait during the "I've paid and now I'm waiting for the next step" phase of the process. and I know it's a fine line between spamming your customer and letting them know that things are still happening. Even an auto-generated, every 2/3 days with an update? Tricky, because it could become insincere. Subsequently, I saw a mail about PayPal withholding funds so I'm not sure if that was linked but again, notify the customer at the time of purchase? Otherwise, very happy the bulb arrived eventually if somewhat later than the advertised lead time.