Order Cancellation I bought a $132 item and Express delivery and it still hasn't come. I've reached out to customer service to cancel my order and I haven't gotten a reply. I would like to cancel my order and get a refund. When this happens I'll give a better review. Thank you.

VENDOR SENT MY ORDER TO THE INCORRECT ADDRESS The item I ordered was shipped to the incorrect address, even though I provided the correct shipping address. I tried to contact the vendor multiple times about their error, but I never heard back from them. I have no way of knowing when or how, (or if), I will ever receive my parcel, and I still haven’t been acknowledged by the vendor/shipper. I went on a wild goose chase with UPS, just for them to do nothing to help me. Now I’m stuck waiting for UPS to return my package to the vendor so they can correct the shipping label and send it out to my correct address, which I provided.

Long periods of no feedback There was quite a long wait during the "I've paid and now I'm waiting for the next step" phase of the process. and I know it's a fine line between spamming your customer and letting them know that things are still happening. Even an auto-generated, every 2/3 days with an update? Tricky, because it could become insincere. Subsequently, I saw a mail about PayPal withholding funds so I'm not sure if that was linked but again, notify the customer at the time of purchase? Otherwise, very happy the bulb arrived eventually if somewhat later than the advertised lead time.

Their customer service is horrific Their customer service is horrific Crappy attitudes Scam !!!

4 months and still no order I have been trying to get a response to my order since May. I have sent multiple support ticket requests with no response. Impossible to get responses from this company. It is almost August, it shouldn’t take this long!