Poor customer service I wanted to order a Charles Wysocki calendar and every other online vendor seemed to be sold out of this item so I tried Storepaperoomates. I placed the order on Dec. 31, but never received a shipping confirmation. On Jan. 18 I emailed customer support asking about the status of the order. On Jan. 25 I finally received the calendar. On Jan. 30 I finally received a response from customer support telling me the item had been delivered. This email had a link to explain the delayed response but the link sent me to a page with an error message. On top of the poor communication and slow delivery of my product, the emails I received and the copy on the website itself was filled with odd grammatical errors, which did not increase my overall confidence of the vendor. I also found the repeated requests to review the site via Trustpilot rather annoying. I will most likely never use this store again but I did eventually get the product I paid for.

Long periods of no feedback There was quite a long wait during the "I've paid and now I'm waiting for the next step" phase of the process. and I know it's a fine line between spamming your customer and letting them know that things are still happening. Even an auto-generated, every 2/3 days with an update? Tricky, because it could become insincere. Subsequently, I saw a mail about PayPal withholding funds so I'm not sure if that was linked but again, notify the customer at the time of purchase? Otherwise, very happy the bulb arrived eventually if somewhat later than the advertised lead time.

3 months and still no fire table, but they did take $40 for fun Ordered a fire table. Had to cancel the order because of their billing system. Revived refund for less than what I paid, they made it right and then sent me a link to order it again. I order it again. Waiting for it to be delivered… nothing. I check tracking… nothing. Check my CC and sure enough, this time they canceled the order. Again, didn’t give me a full refund. Have contacted them several times with no human response, and now $40 in-the-hole with no fire table. If you’re smart enough to check reviews before purchasing through Storepaperoomates, be smart enough to not order anything from them.

Their customer service is horrific Their customer service is horrific Crappy attitudes Scam !!!

4 months and still no order I have been trying to get a response to my order since May. I have sent multiple support ticket requests with no response. Impossible to get responses from this company. It is almost August, it shouldn’t take this long!