I have used Mecari for 3 years I have used Mecari for 3 years now and have about 200 purchases from them. The biggest problem I have with this platform is the buffering I experience on a weekly basis where I can't even get in. Secondly they just added fees which makes buying more expensive. The products are great, the platform needs work. If there is a problem, there's nobody to contact and believe me, I have tried. I have slowed down my buying because adding fees to me is just wrong. They are making an added profit off of what I buy which before, there weren't any of these fees. End of the day, I think they are cutting their nose off to spite their face. I've spent money with them, now not so much anymore.

Mercari provided me with a duplicate label… I am a seller on Mercari and I shipped out a package with the label Mercari provided. Dropped off the package off to the post office Monday April 29, 2024. Waited 24 hours for the package to start tracking and it never did. I write out a personalized letters to everyone so I remembered the name of the person I sent the item to. Upon looking at the actual shipping label I discovered Mercari SENT ME A DUPLICATE LABEL from a previous order. I reached out to Mercari to ask for help and of course they couldn’t own up to their mistakes and said there was nothing they could do. I spent a majority of my morning calling the post office in a different state trying to intercept this package. I almost got scammed out of 36.00$ thanks to Mercari. Good job protecting me as a seller. 10/10 do not recommend using this platform to buy or sell

I have made 5 transactions in the past 2 weeks I have made 5 transactions in the last 2 weeks on Mercari. All went smoothly until the last one, when a subwoofer arrived that wasn't packed to well and was damaged. I contacted Mercari and customer service was awesome. Yes, there is payment processing fees and service fees, but I still paid less on Mercari than I would have on eBay. One of my purchases was a fairly new Denon Networking 7.1 receiver was $75 plus $40 shipping. The thing is absolutely amazing and weighs 30 lbs On eBay it was $175 plus $50 shipping! I'll pass

Mercari's New Policy Sucks :)! I've had Mercari for a few months now. Purchased and sold. I'm quite honestly always on the app, looking for certain things to buy. I have only purchased one thing since the new policy because they are actually stealing from the users. Item was $50 and ended up paying $67. Shipping was only $3.99 of that cost. Outrageous fees are the norm that just randomly change. It's absolutely horrendous and a scummy platform. Use eBay or literally anything else at this point. It's not worth it until something changes.

The online pawn shop with service and processing fees!!!!! Mercari use to be the best place to buy and save some money. This processing fees and service fees defeat the purpose of buying a used cheaper item. Today I wanted to buy an item that was $300 dollars because brand new in Amazon was $400 dollars, anyhow upon check out my total balance was $375 dollars. At this price I'm not saving anything might as well buy it new with warranty for almost the same price. I don't know who in their administration thought it was a good idea to shove all these fees to the buyer face when it use to be a thing for every seller a "service fee". which made sense. I'm glad there's other shopping platforms online for example ebay, offer up, poshmark, Amazon etc..., because Mercari is a thing from the past, and they did it all to themselves. It was fun while it lasted.