I have made 5 transactions in the past 2 weeks I have made 5 transactions in the last 2 weeks on Mercari. All went smoothly until the last one, when a subwoofer arrived that wasn't packed to well and was damaged. I contacted Mercari and customer service was awesome. Yes, there is payment processing fees and service fees, but I still paid less on Mercari than I would have on eBay. One of my purchases was a fairly new Denon Networking 7.1 receiver was $75 plus $40 shipping. The thing is absolutely amazing and weighs 30 lbs On eBay it was $175 plus $50 shipping! I'll pass

I have twice purchased items on Mercari… I have twice purchased items on Mercari & I didn’t receive either one. The first time was many years ago & the seller immediately refunded me, admitting she had been unable to send the item. For my recent purchase, the seller is not responding & since it was over 4 days since the order was marked fulfilled by her, Mercari won’t help me. YOU ONLY FOUR DAYS!!

Goodbye Mercari I've been using Mercari for years and am going to have to stop. You are trying to attract sellers but losing buyers with these new fees. A whole $15 on top of the purchase price and shipping??? This is not going to end well..

I have used Mecari for 3 years I have used Mecari for 3 years now and have about 200 purchases from them. The biggest problem I have with this platform is the buffering I experience on a weekly basis where I can't even get in. Secondly they just added fees which makes buying more expensive. The products are great, the platform needs work. If there is a problem, there's nobody to contact and believe me, I have tried. I have slowed down my buying because adding fees to me is just wrong. They are making an added profit off of what I buy which before, there weren't any of these fees. End of the day, I think they are cutting their nose off to spite their face. I've spent money with them, now not so much anymore.

For sellers…when listing and item and… For sellers…when listing and item and adding a brand that is not on Mercari’s list it tells you that it’s “Pending review”. Well apparently Mercari is not reviewing these brands. I happened to see a listing from last year that still shows pending review and when i contacted mercari they do not have the ability to review the brand. Them remove that function if it does not work.