BEWARE Mercari does NOT support… BEWARE Mercari does NOT support sellers. If a buyer lies and says you sent them a rock instead of a gold necklace, Mercari will side with the buyer and the seller will be at a loss. No matter what the seller does, not matter what evidence the seller has, they do not care about the sellers… because they make money off the buyers. Also, their buyer fees are super high. Mercari does not care… I repeat, they do not care about sellers at all!!! Save yourself a headache, your money, and your product and go to Poshmark instead, they are fair and treat buyers and sellers with respect and dignity.

0 STARS!! Scam for sellers. 0 STARS!!! NO SELLER PROTECTIIN!!!! I have been selling my estate online after selling my house and moving my lifelong treasures into storage and then Into a local shop since Dec 2020. In 4.5 years I have had 4 buyers say items broke, 3 showing no photi proof of actual item. Items totaled a bit over 600$. I was not once reimbursed even showing photos my shipping methods were consistent with "MERCARI'S POLICY." BUYER'S RETURN IS HONORED REGARDLESS OF REASON. I am reviewing now due to my 300$ ring sale being returned due to buyer's "Need to prioritize expenses." THERE IS NO POLICY HONORED OR SAFETY FOR SELLERS. We spend hours photographing, packaging, polishing, etc and loose or sake and often the entire worth of our item if the buyer claims it is broken as law states one cannot mail (return) broken items. LOOK DEEPER THAN TGE 0 SELLING FEES. I BELIEVE MERCARI IS PURCHASING OUR VALUABLE ITEMS AND STEALING THEM. 0 SELLING FEE, COME ON MERCARI!!!!!! PROTECT THE PEOPLE KEEPING YOU IN BUSINESS, HOWEVER WE ARE ACTUALLY DOING THIS. SCAM COMPANY! -OWLHEART111....5STAR SELLER

Mercari's New Policy Sucks :)! I've had Mercari for a few months now. Purchased and sold. I'm quite honestly always on the app, looking for certain things to buy. I have only purchased one thing since the new policy because they are actually stealing from the users. Item was $50 and ended up paying $67. Shipping was only $3.99 of that cost. Outrageous fees are the norm that just randomly change. It's absolutely horrendous and a scummy platform. Use eBay or literally anything else at this point. It's not worth it until something changes.

I have used Mecari for 3 years I have used Mecari for 3 years now and have about 200 purchases from them. The biggest problem I have with this platform is the buffering I experience on a weekly basis where I can't even get in. Secondly they just added fees which makes buying more expensive. The products are great, the platform needs work. If there is a problem, there's nobody to contact and believe me, I have tried. I have slowed down my buying because adding fees to me is just wrong. They are making an added profit off of what I buy which before, there weren't any of these fees. End of the day, I think they are cutting their nose off to spite their face. I've spent money with them, now not so much anymore.

Authentication Process is a JOKE! For the most part on average its a good app to sell. HOWEVER if you're looking to sell top designer, Mercari is NOT the place. I sent ALL receipts and pics of recently bought Gucci with tags and the y said is wasn't authentic with all proof of authenticity present, so I don't trust the site as much anymore cause I KNOW it was authentic. Mercurial proceeds to say don't try to list it again.