Autotrader is more scammers than car buyers Autotrader.com is more a data collection platform than a site for listing/selling cars. I recently listed my vehicle, a well-maintained Audi Q7. Of the approximately 20+ inquiries I received, 2 or 3 were actually legitimate. The site is largely populated by people trying to scam sellers. Autotrader.com appears to do little to vet potential buyers, but tries to get sellers to submit a driver’s license and photo, among other things. I eventually sold the car on Marketplace. If you want to waste $45 and spend time beating back scammers, Autotrader is the place.

AutoTrader - Shambles - Private Seller now Listed As Trader Cos they decided I tried to create an advert today with Autotrader for a personal car I'm selling. Using my existing account Autotrader decided to change my account details without my permission or consultation and listed me as a "Trader" and not a private seller which I am. This was outrageous. When I called to report this after waiting 20 minutes to get through to their security they said I need to send them proof that I own my own car that I'm selling in order to remove this status. This is a inept outfit I warn others of their dodgy practices as its clear they don't value customers. They are a complete shambles and would trust them with anything as god knows what they doing with your personal information. If I could list my rating below 1 star like a minus star I would. Very Annoyed Customer

EXCELLENT way to sell your vehicle-Just 1 complaint 1-WEBSITE PORTAL-EASY for this 63 yr old to add and update listing! I cleaned up my photos using CANVA. Added a headline, and some details on some photos. I had the max photos so people knew exactly what the car was about. I also had a detailed description. 2-PRICING TOOL- I rate this a 1*. It is KBB (Kelly Blue Book) but go check KBB directly. I thought, based on their listing tool while you are filling out your listing, my car was UNDER-PRICED and found after a month of traffic, research, updating it was over-priced. I kept lowering the price. It sold, but having the RIGHT PRICE to start would have put me in a better position. 3-I logged in “incognito” often, to check my ad as a customer. All good. 4-CUSTOMER SERVICE- a 10 out of 10. I called nearly daily for a question or explanation I could not find via the website help. Never rushed, always friendly, helpful, very solution orientated and picked up on the 1st few rings! 5-LEADS- Expect fraudsters. Those asking for you to take checks, etc. How I filtered them: 1-ask questions. If they do not answer-they are fake. 2-ONLY after a couple of chat back and forth, I’d get on the phone after they gave me their number and I ran it through REV phone look up for a match. 6-I was excited for the opportunity to have financing offered/3rd party, but did not use that feature. 7-LEADS notifications- I went to AT several times a day vs relying on email etc to notify me. Stuff goes to junk mail, shows up late. I got a lot of views and tracked them. When it slowed, I updated my listing by switching up pictures or adjusting the description. That “refreshed” the listing. I also listed on Facebook Market, and sometimes referred those leads to AT to see a better “ad” post about the car, better layout and financing. I just pasted the URL of my ad into the FBM response. Excellent experience.

Useless app Written an add to sell my motorcycle, finding it impossible to upload photos, app has permission to access photos but find I'm going around in circles always ending in clicking 'add photos' and nothing happens. Hour and a half of my life I won't get back grrrr....edited to add trying to speak to someone on the phone I went through the usual 'select 1,2,3 or 4 I selected the appropriate number (1) and got "this number is being used for staff training so is unavailable, please try later".... unbelievable.....resolved by not using the useless app but signing in using a browser.

Plain and simple - stay away Plain and simple, I paid for the premium listing and none of the metrics worked. They replied that it was a system error and that its in fact, working correctly, even if I cant see the metrics. When i did a search, my listing didn't show up. Even by fine tuning the search to only include my year and model, the ad didn't run. They are unreachable by phone and email support is non-existent. Save your money and sell elsewhere!