A real clown outfit that makes it… A real clown outfit that makes it almost impossible to use. more security hassle then a bank and when you finally get into the limpwristed account it offers very little facility to do anything. I placed a free advert from our business account which, like most of the world, can have anything before the @sign....just like autotrader itself...who also use a 1001 names before the @autotrader.com etc such as accounts, complaints, servic eetc etc..and worse they send you emails from other email addresses too so if we implied the same daft logic we would never get their emails..... so cant list a car because we cannot reply to customers unless we change all our email systems to suit their nonsense. The account also doesnt allow you to answer emails from within the account...so now all we can do is get phone calls which they also manipulate...a total farce and a complete waste of time. Finally autotrader have 2 sites on here..the other is autotrader.co.uk with rigged reviews so i guess they just change the name slightly when they get too many negatives........Im off elsewhere

EXCELLENT way to sell your vehicle-Just 1 complaint 1-WEBSITE PORTAL-EASY for this 63 yr old to add and update listing! I cleaned up my photos using CANVA. Added a headline, and some details on some photos. I had the max photos so people knew exactly what the car was about. I also had a detailed description. 2-PRICING TOOL- I rate this a 1*. It is KBB (Kelly Blue Book) but go check KBB directly. I thought, based on their listing tool while you are filling out your listing, my car was UNDER-PRICED and found after a month of traffic, research, updating it was over-priced. I kept lowering the price. It sold, but having the RIGHT PRICE to start would have put me in a better position. 3-I logged in “incognito” often, to check my ad as a customer. All good. 4-CUSTOMER SERVICE- a 10 out of 10. I called nearly daily for a question or explanation I could not find via the website help. Never rushed, always friendly, helpful, very solution orientated and picked up on the 1st few rings! 5-LEADS- Expect fraudsters. Those asking for you to take checks, etc. How I filtered them: 1-ask questions. If they do not answer-they are fake. 2-ONLY after a couple of chat back and forth, I’d get on the phone after they gave me their number and I ran it through REV phone look up for a match. 6-I was excited for the opportunity to have financing offered/3rd party, but did not use that feature. 7-LEADS notifications- I went to AT several times a day vs relying on email etc to notify me. Stuff goes to junk mail, shows up late. I got a lot of views and tracked them. When it slowed, I updated my listing by switching up pictures or adjusting the description. That “refreshed” the listing. I also listed on Facebook Market, and sometimes referred those leads to AT to see a better “ad” post about the car, better layout and financing. I just pasted the URL of my ad into the FBM response. Excellent experience.

Easy transaction Just sold my car on this site to a person 2000 miles away. After the sale, AT escrows the funds and sends temp tags for the buyer. They do all the paperwork for $99. What an easy transaction. Only 4 stars cuz it’s a bit confusing and I had to call twice but people are nice and helpful. Also the notifications didn’t work so missed some offers but worked out anyway with a small delay. Worth it.

Useless app Written an add to sell my motorcycle, finding it impossible to upload photos, app has permission to access photos but find I'm going around in circles always ending in clicking 'add photos' and nothing happens. Hour and a half of my life I won't get back grrrr....edited to add trying to speak to someone on the phone I went through the usual 'select 1,2,3 or 4 I selected the appropriate number (1) and got "this number is being used for staff training so is unavailable, please try later".... unbelievable.....resolved by not using the useless app but signing in using a browser.

Horrible experience. Waste of time and money. I too had a horrible experience with AutoTrader. Constant stream of scammers. No legitimate buyers. Customer support doesn't give a crap. Refused to give refund. A complete waste of my time and money. DON'T USE AUTOTRADER!