Not ethical or professional. This went from a reputable resale site to the most unethical and unprofessional company and community.

Attacked in forums given death threats… Attacked in forums given death threats had crazy members accuse me of being a fake account when I joined over 20 years ago and have 600 + feedbacks admins do nothing best to avoid this site like the plague it has become.

great selection and community- but no protection bbeware- even though most audiogon sellers seem to be honest and fair, if you are unlucky enough to get scammed, audiogon will not protect you like ebay does. they have a dispute resolution process (which i have been through twice), that seems solid and thorough, but it has no teeth. after audiogon decides a dispute and declares a resolution, they have no enforcement. i bought an amp that arrived broken. the seller wouldn't let me return it so i went thru the dispute process and prevailed. they told me to return the amp, which i did. they told the seller to return my money. he did not. audiogon did nothing to enforce it and i got screwed!

Take your business to Reverb! Take your business to Reverb! They appreciate your business, are professional, well run, and competent. Unfortunately I am far from able to say the same for Audiogon. They charge for listings prior to actually listing the item where as every competitor charges upon sale of the item likely due to the fact that they have hands down the lowest sales conversion rate of any site that I have utilized. Their Sales Manager attempted to insist that an 18% conversion rate for aggressively priced listings was "pretty good". I attempted to terminate my account by utilizing their support system and requested both my account with Audiogon as well as my account for their valuation tool. I was emailed by Tammy Holt attempting to convince me not to cancel the account. I received a charge a couple a weeks later for the subscription and emailed back requesting a refund and explaining the situation. The following is the rude, humorous, and unprofessional series of communication I received. Tammy herself is a whim I was again corresponding with and was initially told she never received the request. After pointing out that she could scroll to the bottom of the email chain and see her email, then it became due to the fact that I supposedly didn't request the valuation tool be canceled. All the while she attempted to suggest that it was my fault and they would not be refunding it. I requested contact information for a manager multiple times and was denied. I sent a message to Lindsey Karlson, the COO, via LinkedIn and requested the contact information for one of their managers that I could discuss th matter and with. The response I received was : " Hi Nick, thank you for your note, but I don't handle anything in this area, working with our support team is your best bet. I'm sure Tammy has or will consult her manager on whatever your issue may be that is still unresolved. Thank you.". Ultimately I've gotten a refund by initiating a charge back since they were unwilling to resolve a $10 mistake on their part. This organization apparently is of the belief that their customers need them as opposed to other way around. Take you business to Reverb where your business is will be valued. Maybe Audiogon will someday realize their customers are the reason they can open the doors and begin to treat them as such.

its ok service Good service. Waited a little too long