A support team of "deception artist" No wonder Trustpilot rates Infinitikloud 11/2 stars out 5. My rating would be "zero" stars. I ordered the item in early December 2021. After waiting an exorbitant amount of time to receive the product, I decided to return it, unopened, in its original packaging, and within their return policy guidelines. The company apologized... and sent me info to return the item. To date, 8/3/2022, I have yet to realize a refund on the product. Email after email apologizing for the delay and inconvenience, the "support team" has not informed me of any potential refund of my money. In my view, Infinitikloud does not advance market trust where buyers and sellers can trust each other.... Charles Harden

I purchased the Infiniti cloud for…Android backup I purchased the Infiniti cloud for Android they arrived in a reasonable amount of time I tried to get my Android device to recognize them and it doesn't I cannot make them work they are worthless so yes they delivered the devices, no their customer service is s h i t. I called them and they refer me to a pay for customer service service and I refuse to pay for customer service to get their device to work on my device.

After long delay it arrived After long delay it arrived. Plugged into computer but nothing came up on the screen anything like the dashboard shown in the accompanying instructions. Managed to find in file explorer and sliding the pc icon over the infiniti icon got to start downloading. The next day downloaded a bit more. Since then have not been able to open device at all, a really big waste of time, does not do what they say at all, probably a scam and a waste of money

Infinitikloud-Avoid like the Plague I continue to receive what appear to be automated replies apologising for the delay. I have requested a refund.... again no action. I have requested a telephone number to contact but again......nothing. I do receive offers of goods at 50% discount but no idiot would go for that throwing good money after bad. The "Support" help is rubbish. Surely I have a right to a full refund. So what about it Infiniti?

Beware Infinitikloud!! Infinitikloud do not make it clear that the prices are in US dollars. Even though you've chosen the Australian website. I ordered 2 of tgere 128GB units on 13-05-20. I received a confirmation of order showing a higher price (AU$'s) I tried to query this at the support email address, no answer. The confirmation email said I'd get a tracking number next, never came! I tried the Sydney phone number several times, always goes to voicemail. They office address is in Hong Kong!! I've now reported to ACCC. Almost 8 weeks now. I've received items from USA and UK quicker during the Covid-19 crisis. No excuses. It looks like a major scam to me. Please investigate.