I have the same issue as everyone else I have the same issue as everyone else. I ordered Dec 6 and haven’t received our gift. I contacted the company 3/4 times asking for a tracking number and I haven’t received one. Probably because it hasn’t shipped. I would like a refund or my gift and no one will respond. Order #4543 If I don’t hear anything soon I will contact my credit union and file a claim.

Do NOT order anything from this… Do NOT order anything from this company. I placed an order in November and never received confirmation of shipping or tracking number. I get no response from my emails and they have NOT refunded my money. *Amazingly, I was finally just refunded the money on Jan. 12. I had placed my order the end of November.

Ditto to all the negative reviews **UPDATE** After my review I received a reply. You can see below I think. A refund has been posted to my account. Adding a star. Thank you Casabilanka. Ditto to all the negative reviews. Same story here. Ordered Dec. 7, emailed to inquire about my order #4608 the response was “ be more patient” another week passed and I sent another email asking for tracking number & I have had no response. I sent a third email requesting to cancel my order, no response. I will be calling my credit card company tomorrow to dispute charges.

This is a crook, not a company... I placed an order in the fall of 2020, which I have still not received. I have sent dozens of emails to the Casabilanka and the only response I get is "Your request has been received and is being reviewed by our support staff". This is a crook, not a company.

don't buy from here ......Didn't get my stuff and no reply back… Didn't get my stuff and no reply back to my emails and now I don't get to give y'all a bad review even though y'all filed me 83 dollars will never buy from here again