This is a crook, not a company... I placed an order in the fall of 2020, which I have still not received. I have sent dozens of emails to the Casabilanka and the only response I get is "Your request has been received and is being reviewed by our support staff". This is a crook, not a company.

It is January 27 2021I still have not… It is January 27 2021I still have not received my refund to my account for $19.99 ???????? which was withdrawn on December 4th I never received my order it was for Christmas my order #4345. Tracy Mroz 2510 Wabash Rd Lansing Michigan 48910

BEWARE OF THIS SCAM BEWARE OF THIS SCAM! I placed a order on 12/10/20 and never received it. I emailed Casabilanka regarding my order and was told that the USPS messed up and lost my order. I replied to get a refund and any information regarding the supposed interaction with the Post Office and never heard back. After countless unanswered emails it is safe to say Casabilanka is a fraudulent site! BEWARE OF THIS SCAM!

We never got our order placed in… We never got our order placed in December. Service rep Diana Anderson stated was late due to Covid. 3 months later we never received it and they never responded to repeated emails nor would release phone #. I contacted my credit card Company who had Their fraud department research and they gave me credit back to my account.

Ditto to all the negative reviews **UPDATE** After my review I received a reply. You can see below I think. A refund has been posted to my account. Adding a star. Thank you Casabilanka. Ditto to all the negative reviews. Same story here. Ordered Dec. 7, emailed to inquire about my order #4608 the response was “ be more patient” another week passed and I sent another email asking for tracking number & I have had no response. I sent a third email requesting to cancel my order, no response. I will be calling my credit card company tomorrow to dispute charges.