Impossible to contact or get a refund to date Order 164457379 The reply I got from Blaux asks for the order number IT IS (AND WAS) WRITTEN ABOVE. FIRST LINE. NO INFO GIVEN AS TO HOW TO RESPOND TO THEM. MORE NONSENSE. Original Comment: We ordered 3 heaters, They arrived with no means of thermostatic control despite ad. We contacted Blaux to return them who sent us a standard letter. When we replied to their letter, we received an 'address not found' Address was to their support services the reply had come from We tried to follow up through their website contact details. No response. Tried again. No response. We have raised a dispute with American Express. Date of experience is the first one I kept a copy of. Why is this company allowed to scam UK buyers? their address is San Diego!

Arrived today & not impressed Arrived today & not impressed. Had heater on an hour in my room, temperature in room only went to 16°C. I d like a full refund as it does not heat quickly as stated but company wants me to cover costs of returning; paid shipping costs already for it to get here, £ 8 something.

VERY DISSAPOINTED WITH THIS COMPANY! NEED MY REFUND! Since the only time i get a response from you is when i write a review im writing another one. VERY DISSAPOINTED WITH THIS COMPANY! When I Finally got a reply (after waiting almost a month) you didnt address any of the problems i mentioned. I NEVER RECIECED ANY CONFIRMATION ON MY ORDER OR THE PRODUCT ITSELF! but you were able to take my money with no problem. i have said 4 times now that i want my refund and as soon as i mention my refund you dont reply. STILL WAITING FOR MY FULL REFUND!

Rubbish product useless company Ordered two room heaters which are not fit for purpose, you need to sit right up to the heater to feel any warmth. Trying to contact the company to return them is almost impossible. Do not be tempted to buy these heaters they are useless

Do not buy the space heaters - Scam Ordered two space heaters based on the advertisement- paid heaters arrived- they are not fit for purpose and would struggle to heat a cupboard let alone a room Now can’t get any response regarding a return and refund. DO NOT BUY