Ignore the Customer - motto of the Customer Service Dept. My big issue with this company is the total lack of customer service. I have tried to get in contact with them for 2 months to resolve an issue and return an item. I've tried direct emails as well as trying to contact via their website. All I get is a response that tells me that someone will be in touch; never happens. I've tried going through PayPal and the Better Business Bureau to no effect. These people know that they don't have to do anything, they can continue to ignore customers and there is nothing that can be done. It's really too bad that companies like this can stay in business. I wish I could select "0" stars instead of 1.

Further to my earlier review saying… Further to my earlier review saying this company is a scam, you can actually follow the paper trail back to a Company called Global Performance Commerce whose UK vase is In Haywood. If you follow the US reviews for this company, all they do is repackage cheap Chinese products and market them through an anonymous review website. US customers have also all labelled the company a scam. Some of the reviews have even been written by ex employees. The Fraud Squad need to investigate this operation in the UK. They gave offered me a discount of 30% on the heaters but it never turned up.

Arrived today & not impressed Arrived today & not impressed. Had heater on an hour in my room, temperature in room only went to 16°C. I d like a full refund as it does not heat quickly as stated but company wants me to cover costs of returning; paid shipping costs already for it to get here, £ 8 something.

no product received after 3 weeks no product received after 3 weeks. Tried the contact form as i didnt see a phone# to call keeps on going to capcha and doesn’t send. Chat option … 30 mins it said “ To better assist you with your inquiry, I am going to transfer you to a more knowledgeable and experienced customer support representative. Thank you for your patience and understanding.” and magically connection is lost. i tries several times at diff time of the day.

Despite customer service agents stating… Despite customer service agents stating on this site that they have sent me the return information via email, I have received nothing! I have checked spam and all my inboxes. I have easily received their emails stating that they cannot accept my return, so why I haven’t received the email that Gaia stated she sent is indeed a mystery. Is Gaia a bot? Probably. This company is a complete scam and should be shut down.