They have excellent customer service… They have excellent customer service and competitive prices. Setting up payroll through their system was fast and easy. They follow up with personalized calls and check-ins.

So Relieved The transition to Sure Payroll was seamless. Thank you to Courtney Campbell for all the extra help and assurance. This is going to save me hours of work

New Treasure at Small Church Needed Help I am a new treasurer for a small church. I needed a payroll service that worked with non-profit organizations because I know nothing about how to determine withholdings, W-2s and 1090s. I found three payroll companies after researching several companies, including SurePayroll, that I thought were worth talking with. I reached out to the three companies and John from SurePayroll contacted me the same day. I explained my situation to John. I have found John, my primary contact with SurePayroll, to be accessible, helpful, and clear in explaining things to me. He walked me through every step to setup the payroll system. After a month, when I continue to have questions, I usually reach out to John and he returns my calls or responds to my emails in a reasonable period of time. I have used the customer service a few times. Expect for one experience, customer service is responsive and helpful. SurePayroll's fees are consistent with other payroll services I researched; which are very reasonable. I am pleased with the service I have received and so are the church employees. The employees and I like the direct deposit. It put me out of the check writing business. Withholdings are made and sent to the appropriate place in a timely manner. Employees have personal apps to track their pay, withholdings and they will get their W-2 or 1099 from there. Our payroll schedule is every 2 weeks. SurePayroll sends me reminders for when I need to input payroll data. There are numerous type of reports to summarize what SurePayroll is doing. In short, SurePayroll has simplified my life. I highly recommend SurePayroll.

15 Year client relationship means nothing to Surepayroll I've been a customer of Surepayroll for nearly 15 years. I made one mistake with my payroll while I was on vacation and manager Shane Mcgee place my payroll on suspension. An automatic suspension after a nearly 15 year successful is clear evidence to me that Surepayroll treats their long-term clients like strangers. I do not recommend this company for business payroll.

Your responsiveness could not be worse Your responsiveness could not be worse It has been months that we have been back and forth essentially begging you to let us use your service, while you claim that we have a mismatch between entered information and our IRS records. We do, because your associate Courtney made an error (switching my first and last names), and no one at your organization seems capable of fixing it. The only reason that we are continuing with you at all is because we do not have time - yet - to establish ourselves with another service. We will do so soon, however, as your customer service practices are abysmal.