Shipment #000035343. Shipment #000035343. I ordered 3x 200ml bottles of Zidac sanitiser on 6th May. The price was fair in the current climate, the shipping was included and my order arrived on 9th May. So far so good. Unfortunately only 2 bottles were sent. I immediately emailed Mr Pets and included a photo of the order I received. Five emails later I am still to recieve a reply. I appreciate they must be very busy and mistakes happen, what I don't appreciate is being ignored. A simple one line reply stating that the missing bottle will be sent would suffice. Very poor customer relations.

Awful customer service Awful customer service THIS IS MY SECOND TRUST PILOT REVIEW. Responded to Mr Pets request for order number etc, as no goods been dispatched for order placed 17th March 2020 for hand sanitiser. Requested refund as no good received. No response. Will be taking this further with my credit card provider. DO NOT ORDER FROM THIS COMPANY.

Ordered 3 items only received 1. Ordered 3 items only received 1. Only reply to emails over the last week seem to be automated telling me the order is now showing as delivered despite fully explaining the issue several times. If these reviews are monitored, please confirm dispatch/delivery date for the missing 2 items or offer a refund, next step is involving card fraud department to pursue. Order #000047354

Mr Pets is no longer trading The Mr Pets website shows that the trading company is number 52700, with registered office Kingsway House, Havilland Street, Guernsey, GY1 2QE. This company was dissolved on 28 January 2020. This can be easily verified by searching for the company number on the Guernsey Register (greg.gg). So all of those people like us that have ordered and paid for hand sanitiser and not received it will be left out of pocket. It's a scandal that individuals behind this business think that the current crisis is an opportunity to rip people off at their time of need.

Order never received. Update: Finally arrived Placed an order for 1 bottle of hand sanitizer on 03/04. Money taken, confirmation email received, then silence. No despatch email or tracking number. Emailed "customer services" but got no response, just chased and have been told it's been delivered! We've been in for the entire time and have not received goods. Would not recommend using this company Update: Upon further pressing I now have my delivery. After eventually receiving the tracking number it appears something went wrong with the delivery as it shows dispatched on the day I purchased.