Angus Macdonald
GBI wish I had read these reviews before… I wish I had read these reviews before placing my hand gel order. There had been no response, email or bank withdrawal, since placing an order. Then a tatty package from Huboo in Bristol arrived with the goods and my bank had paid the exorbitant 32 quid. Meantime a friend had asked me get some hand gel so I sent another order. My bank has paid the money but no delivery (yet). I'm being charitable in thinking that they are very busy and I must be patient. Charitable or foolish? Huboo's phone number is 07773213123312, at least that's what's on the delivery label.
Amanda French
GBI ordered 3 x 500ml of hand sanitiser… I ordered 3 x 500ml of hand sanitiser on the 2nd April, no email confirmation of order but 'apparently' the hand sanitiser was in stock, with a 3-5 day delivery. No sign of it. Money has been taken from my credit card however. I am not impressed with this company at all. If you cannot deliver within the time frame posted on your website just say so!!!
Simon
GBOrdered 3 items only received 1. Ordered 3 items only received 1. Only reply to emails over the last week seem to be automated telling me the order is now showing as delivered despite fully explaining the issue several times. If these reviews are monitored, please confirm dispatch/delivery date for the missing 2 items or offer a refund, next step is involving card fraud department to pursue. Order #000047354
Mat Hulbert
GBI am getting worried I am getting worried - I too bought Hand Sanitizer at £32 (now £25 I see) I ordered on 22 March and receive a confirmation email. I got another email on 30 March saying it had been shipped. I emailed Customer services on 8 April and have not yet received a response - I emailed them again today. I am fully aware that everyone is very busy at this difficult time - however these timescales are a bit worrying.
Smudge
GBAwful customer service Awful customer service THIS IS MY SECOND TRUST PILOT REVIEW. Responded to Mr Pets request for order number etc, as no goods been dispatched for order placed 17th March 2020 for hand sanitiser. Requested refund as no good received. No response. Will be taking this further with my credit card provider. DO NOT ORDER FROM THIS COMPANY.