Overpriced product & never recieved Ordered an overpriced hand sanitiser on the 18/04/20. Tracked it after not receiving and found on the DPD site that it had been 'Disposed of Leaking'. Contacted Mr Pets 7 times now via Email & Twitter with no response. They seem very keen on posting 5 star reviews on Twitter but not responding to complaints. Will never use again.

HAND SANITIZER RIP OFF!! HAND SANITIZER RIP OFF!!! MR PETS HAS NOW STARTED ADVERTISING MULTI PURCHASE DISCOUNTS ON THIS STUFF!!! THEY AREN'T SUPPLYING PEOPLE WHO ORDERED YONKS AGO OR CANCELLING ORDERS OR REFUNDING MONEY WHEN REQUESTED. TOTAL AND ABSOLUTE SCAM ARTISTS WHO SHOULD BE JAILED OVER THIS. MY RESEARCH SHOWS PARENT COMPANY IN LIQUIDATION UNDER VARIOUS NAMES!!! ME THINKS REVIEWS GIVING FULL 5 STAR REVIEWS ARE 'FALSE PLANTS' TO CONTINUE THIS SCAM. PEOPLE DO YOUR RESEARCH ON GOOGLE, EBAY & AMAZON!!! DO NOT BUY ANYTHING FOR YOUR PET FROM THESE SCAMMERS NOW OR IN THE FUTURE BECAUSE OF THIS EVIL MONEY STEALING COMPANY WHO ARE ABUSING PEOPLES TRUST DURING A WORLDWIDE PANDEMIC. READ OTHER REVIEWS!!!

Sanitizer My complaint seems to be the same as every other complaint on here. I ordered 10 bottles of sanitizer on 17th March. Not all for me, I run a drainage company and kit the vans out with them. Nothing has arrived and no response or confirmation. I wish I'd looked up the company on Trustpilot before ordering. Will now go down the route of charging back my credit card. Difficult times for everyone, especially when trying to carry on running a business. Shame the few try to scam the honest ones. Amendment- my order has now arrived. Maybe if the company kept in touch with customers most of these complaints and reviews could be avoided.

Ordered 3 items only received 1. Ordered 3 items only received 1. Only reply to emails over the last week seem to be automated telling me the order is now showing as delivered despite fully explaining the issue several times. If these reviews are monitored, please confirm dispatch/delivery date for the missing 2 items or offer a refund, next step is involving card fraud department to pursue. Order #000047354

Co needs to update status on website my Order eventually came so no need to report to trading standards. I think the company needs to put a message on its website simply stating the problems they are having. I also think they should stop selling the sanitiser until they are back on track. I’d not have got so frustrated had my initial emails simply asking about status had actually been answered. Sending stock emails saying product would be delivered by a specific day, when there was no chance of that, only exacerbates frustration. Yet a message on website would have helped.