Mat Hulbert
GBI am getting worried I am getting worried - I too bought Hand Sanitizer at £32 (now £25 I see) I ordered on 22 March and receive a confirmation email. I got another email on 30 March saying it had been shipped. I emailed Customer services on 8 April and have not yet received a response - I emailed them again today. I am fully aware that everyone is very busy at this difficult time - however these timescales are a bit worrying.
Simon
GBOrdered 3 items only received 1. Ordered 3 items only received 1. Only reply to emails over the last week seem to be automated telling me the order is now showing as delivered despite fully explaining the issue several times. If these reviews are monitored, please confirm dispatch/delivery date for the missing 2 items or offer a refund, next step is involving card fraud department to pursue. Order #000047354
Simon Mills
GBMr Pets is no longer trading The Mr Pets website shows that the trading company is number 52700, with registered office Kingsway House, Havilland Street, Guernsey, GY1 2QE. This company was dissolved on 28 January 2020. This can be easily verified by searching for the company number on the Guernsey Register (greg.gg). So all of those people like us that have ordered and paid for hand sanitiser and not received it will be left out of pocket. It's a scandal that individuals behind this business think that the current crisis is an opportunity to rip people off at their time of need.
Smudge
GBAwful customer service Awful customer service THIS IS MY SECOND TRUST PILOT REVIEW. Responded to Mr Pets request for order number etc, as no goods been dispatched for order placed 17th March 2020 for hand sanitiser. Requested refund as no good received. No response. Will be taking this further with my credit card provider. DO NOT ORDER FROM THIS COMPANY.
Amanda French
GBI ordered 3 x 500ml of hand sanitiser… I ordered 3 x 500ml of hand sanitiser on the 2nd April, no email confirmation of order but 'apparently' the hand sanitiser was in stock, with a 3-5 day delivery. No sign of it. Money has been taken from my credit card however. I am not impressed with this company at all. If you cannot deliver within the time frame posted on your website just say so!!!