profited from pandemic No email confirmation of order received at all. Order arrived after a 11 days and 2 follow up emails. Reason for the 1 star is their decision to price at £30 per bottle of hand sanitizer. This should be remembered and future customers should consider whether they wish to support a company who profited from the pandemic.

Awful customer service Awful customer service THIS IS MY SECOND TRUST PILOT REVIEW. Responded to Mr Pets request for order number etc, as no goods been dispatched for order placed 17th March 2020 for hand sanitiser. Requested refund as no good received. No response. Will be taking this further with my credit card provider. DO NOT ORDER FROM THIS COMPANY.

Not happy I ordered 3 bottles of Zidac hand sanitiser gel on 17th June (£9.29 per bottle) and am still waiting for them. I have emailed customer services twice but no reply. I had previously ordered two bottles at the beginning of lockdown when it was very difficult to get anywhere else and Mr Pets were charging £32 per bottle for the same product!!!!! Not impressed with the profiteering or the total lack of customer service.

Sanitizer My complaint seems to be the same as every other complaint on here. I ordered 10 bottles of sanitizer on 17th March. Not all for me, I run a drainage company and kit the vans out with them. Nothing has arrived and no response or confirmation. I wish I'd looked up the company on Trustpilot before ordering. Will now go down the route of charging back my credit card. Difficult times for everyone, especially when trying to carry on running a business. Shame the few try to scam the honest ones. Amendment- my order has now arrived. Maybe if the company kept in touch with customers most of these complaints and reviews could be avoided.

Scandalous company Scandalous company. Selling 500ml hand sanitiser for £32!! Trying to cash in on the current coronavirus situation. Shame on them! Best avoided like the virus itself. Response: Sue, shame on you. What a completely made up and shameful excuse. You are a disgrace to humanity. I will go out of my way to ensure nobody I associate with uses your profiteering organisation. I hope karma makes a full circle.