We are an NHS GP surgery in Glasgow We are an NHS GP surgery in Glasgow. I ordered Hand Sanitiser because we could not get it from usual sources. The price is the price. I got very worried after four days with no communication (delivery advertised in 3 days) when I read all these negative reviews. However, the order turned up without prior email (which is fine) on Day 5. I am delighted. They promised, they delivered. 5 stars.

I am getting worried I am getting worried - I too bought Hand Sanitizer at £32 (now £25 I see) I ordered on 22 March and receive a confirmation email. I got another email on 30 March saying it had been shipped. I emailed Customer services on 8 April and have not yet received a response - I emailed them again today. I am fully aware that everyone is very busy at this difficult time - however these timescales are a bit worrying.

Co needs to update status on website my Order eventually came so no need to report to trading standards. I think the company needs to put a message on its website simply stating the problems they are having. I also think they should stop selling the sanitiser until they are back on track. I’d not have got so frustrated had my initial emails simply asking about status had actually been answered. Sending stock emails saying product would be delivered by a specific day, when there was no chance of that, only exacerbates frustration. Yet a message on website would have helped.

I ordered 3 x 500ml of hand sanitiser… I ordered 3 x 500ml of hand sanitiser on the 2nd April, no email confirmation of order but 'apparently' the hand sanitiser was in stock, with a 3-5 day delivery. No sign of it. Money has been taken from my credit card however. I am not impressed with this company at all. If you cannot deliver within the time frame posted on your website just say so!!!

Overpriced product & never recieved Ordered an overpriced hand sanitiser on the 18/04/20. Tracked it after not receiving and found on the DPD site that it had been 'Disposed of Leaking'. Contacted Mr Pets 7 times now via Email & Twitter with no response. They seem very keen on posting 5 star reviews on Twitter but not responding to complaints. Will never use again.