Your site was very confusing Your site was very confusing. I made numerous requests for your help, to no avail. I only got help via phone after more than 3 weeks of calling daily. Thankfully I finally got a call back, & the gentleman on the phone was able to set up my purchase of pkg. Then I was finally helped yet again to register my dog. All in all it was not an easy process. In future I would suggest than you send out the appropriate info. when requested, also reply to your phone calls, especially when someone tries daily for weeks on end. Thanks for finally getting me registered, Patricia Morgan.

Excellent Customer Services, questions answered quickly Excellent Customer Services, Thank you for all your help to registered Medea. I greatly appreciate it, you service was prompt so avoiding any problems with my building management as only dogs under 30lbs are allowed so my German Shepherd is now more than welcome here as Service Dogs/ESD don't apply to that rule in BC. On top of all the certification an d letter, my local Doctor supported my need for a ESD by providing me with a letter as well. Great work, I am glad that this service is provided so I can't enjoy life to the fullest with my furry friend.

It's easy to buy, not easy to use It's easy to buy, not easy to use - you pay the money and they spit out something generic. The issue comes when you arrive at the airport and the letter is not on a doctor's letterhead as expected but on Therapeutic letterhead. i had to tap dance to get them to accept it.

One the one hand they say this One the one hand they say this: “Don't be fooled by fake sites! The so-called emotional support animal registration AND certification in Canada does not exist. No law requires you to register your ESA or to get them certified. Be sure to stay away from any company trying to sell you an emotional support animal certification in Canada. To get an emotional support animal in Canada, all you need is an emotional support letter issued by a licensed mental health professional. This letter will disclose all the information about you as the owner and why you need an emotional support animal.” But then they’re happy to sell you something for $200. It doesn’t make any sense. Run in the other direction

Last year I would have given 5 stars Last year I would have given 5 stars, but this year, when I renewed, the website was not working properly. Had to contact therapetic twice to get the issue resolved. And still, the website is not updating the records. SOmeone needs to check the website and make sure it is running properly. Other than that, all is good. Form letters are great and get the job done.