Site needs to be more informative for customer Site was difficult to navigate. Once a mistake was made, I had to write to the tech support to change the name on the letter because I couldn't change it on my own. They responded quickly and made the changes immediately. The explanations of the the different packages weren't very clear. I haven't used the letter yet, so I will have to see if it worked for my flight.

Excellent Customer Services, questions answered quickly Excellent Customer Services, Thank you for all your help to registered Medea. I greatly appreciate it, you service was prompt so avoiding any problems with my building management as only dogs under 30lbs are allowed so my German Shepherd is now more than welcome here as Service Dogs/ESD don't apply to that rule in BC. On top of all the certification an d letter, my local Doctor supported my need for a ESD by providing me with a letter as well. Great work, I am glad that this service is provided so I can't enjoy life to the fullest with my furry friend.

I suffer from PTSD and because of your … I suffer from PTSD and because of your sight in a pinch I was able to travel with my dog as a therapy dog on the airplane which made a huge difference because I hate flying. I had just flown to Seattle to pick up my wife's remains as she passed away after a battle with diabetes and having my dog with me really save the day. I'll always love you guys and thanks so much for the easy path, which has been very very difficult up until that point

To follow up on my previous post To follow up on my previous post. This company is NOT a scam. I didn't realize the turn around time and was panicking I spent money on a company that was not going to help My experience hours later was much different. They are responsive, courteous and thoughtful. I received my certificate and after communications through them realized my panic was just that (damn anxiety). Please give yourself time when booking a flight so you don't do what I did! Definitely would recommend 😁

Your site was very confusing Your site was very confusing. I made numerous requests for your help, to no avail. I only got help via phone after more than 3 weeks of calling daily. Thankfully I finally got a call back, & the gentleman on the phone was able to set up my purchase of pkg. Then I was finally helped yet again to register my dog. All in all it was not an easy process. In future I would suggest than you send out the appropriate info. when requested, also reply to your phone calls, especially when someone tries daily for weeks on end. Thanks for finally getting me registered, Patricia Morgan.