Great I thought I would leave a review as after coming across all these bad reviews after ordering from chelsea megastore I was so worried about my purchase! I ordered a personalised kit on the Monday and after not receiving a dispatch email by the Friday and stumbling across the reviews on this site I was panicking as it did not look likely I was going to receive my order in time for my sons birthday….. I emailed customer services and i phoned them as I was unsure if I’d get a reply via email. I got straight through on the phone no problem and was told my order was currently being personalised and it would be sent out ASAP, I also later got a reply from my email stating the same. That evening I had my dispatch email and it has just arrived perfectly today (Monday) morning. So 7 days from order to delivery for 2 personalised items. Perfect 👌🏻

Great site… The website its amazing ..you hace the improve the shipping rates thet aré too expensive vs other fanátics.com stores thanks

Terrrible experience with the Chelsea Megastore Terrrible experience with the Megastore- the jacket was returned back to the store, but no money were returned back. All I received, were e-mail promises that it will be payed within a few days. I have neither the jacket nor the money. Do not buy from them!

Ordered the new Chelsea kit with… Ordered the new Chelsea kit with Chilwell on back (apparently this is customised) for my sons bday. Said it would take 2 weeks, it's now been 4 weeks (missed my sons bday) and when I contacted them online all they say is its been delayed, can't give a reason, offered a 15% discount on future merch, why would I buy online again!!! Certainly won't be doing that, just want the bloody kit delivered!!! BEWARE anyone thinking of buying off the online store, especially in the run up to Christmas, guaranteed to not arrive in time. Go to a store or buy a different teams kit So disappointed with the service, absolutely rubbish!!

ordered football top on 18th November ordered football top on 18th November, meant to arrive 30th November, still not here on 7th December, left live chats, e mail , phone call which only gives useless automated replies, never use this company again. going to my credit card company to get my money back, all i want is an answer to where my order is