only feedback I would give only feedback I would give, when purchasing a shirt with name and number to be printed it would be good to be able to pay for other iffms at the same time rather than queue up again downstairs...

Ordered a hoodie on 16th Dec as a… Ordered a hoodie on 16th Dec as a Christmas present with 48hr delivery. Now 2nd January 2024 still nothing! At this rate Chelsea might win a game before we receive it! Terrible!

Would have been 5 stars but couldnt get… Would have been 5 stars but couldnt get the site to accept my 3 digit code on payment for 2 different cards , used paypal in the end.

Ordered the new Chelsea kit with… Ordered the new Chelsea kit with Chilwell on back (apparently this is customised) for my sons bday. Said it would take 2 weeks, it's now been 4 weeks (missed my sons bday) and when I contacted them online all they say is its been delayed, can't give a reason, offered a 15% discount on future merch, why would I buy online again!!! Certainly won't be doing that, just want the bloody kit delivered!!! BEWARE anyone thinking of buying off the online store, especially in the run up to Christmas, guaranteed to not arrive in time. Go to a store or buy a different teams kit So disappointed with the service, absolutely rubbish!!

Great I thought I would leave a review as after coming across all these bad reviews after ordering from chelsea megastore I was so worried about my purchase! I ordered a personalised kit on the Monday and after not receiving a dispatch email by the Friday and stumbling across the reviews on this site I was panicking as it did not look likely I was going to receive my order in time for my sons birthday….. I emailed customer services and i phoned them as I was unsure if I’d get a reply via email. I got straight through on the phone no problem and was told my order was currently being personalised and it would be sent out ASAP, I also later got a reply from my email stating the same. That evening I had my dispatch email and it has just arrived perfectly today (Monday) morning. So 7 days from order to delivery for 2 personalised items. Perfect 👌🏻